Domino's Pizza - Hoddesdon

We bought a pizza for £10.99 and was told we get a second one for free as they are buy one get one free and was then charged £20.99, we wasn’t give a receipt either. I called the next day to query this issue as we originally only wanted 1 pizza and was told by staff that I was trying to scam the business. Didn’t even taste nice and we actually felt sick after because it was so acidic.

Waited for over an 1hr to be told it will be an 2 hours for delivery. Communication awful.

Asked for something to be done on the price. Not allowed.

Really poor service won’t be using again.

Missing out on loads of business from us.

Pizza was undercooked. I ordered three pizzas and wait 45 mins, when they tell me 20 to 25 min. One pizza was cold. Lack of ingredients. I will newer use again.

Waited over an hour after 30mins they changed my delivery to delivered. Phoned to query it and was told by someone whom found it very hard to speak any English so I struggled to understand but was told in deciphering what I could it would be another 10 mins. Sadly it never arrived until additional 40 mins later cold. So I returned it and now have to apply to get my money back which takes 7 days. With no apologies. Awefull communication sadly I won’t be using again. Trying Pizza Hut

Hours to deliver when waiting time was supposed to be 20-30 mins.
Food arrives cold.
Staff in the shop are rude!
Poor delivery drivers take the brunt.
The manager makes no effort to rectify the problems

I would leave 0 stars if that was possible. We waited 2 hours for 2 portions of cookies and we only live 4 minutes away. They need to close the Hoddesdon branch down. It is massively understaffed and I was told on the phone there is only one delivery driver and one in side the branch. You cannot blame the understaffed employees but simply the management and headquarters who are responsible. A bunch of jobs worth’s with no clue how to run a franchise, should have been closed down years ago.

Really really bad service from this store
I order for veggie supreme and veggie delight and I got 2 pizza like margaritas and 1 pizza is in backed and when I come to change they didn’t have any apology or nothing but that say it’s come like that and all that thinks
Really really bad service.

Awful place first time I ordered in 16 it was hours late.
Took 3 years to order again and got threatened by a manager. My pizza was nearly 3 hours late so they told me was free...
Took the pizza.
Phone call at 10pm that night saying that the manager was sending around people to collect the money. When I said you told me it was free started shouting at me down phone!! Domino's gave me a £50 voucher to say sorry and I never spent it.

Ordered today on boxing day 2021... 2 and a half hours late. Turned up stone cold. Customer service is rubbish!! Drivers rude. Refused the pizza wasn't worth the £40 it cost me. 8.20pm making food for kids ...

Awful place!!! Worst Domino's in hertfordshire. The place should be closed down. Call your customer if its going to be 2 hours late!!!