/England/Takeout restaurant

Acton Charcoal Grill

13 High St, London W3 6NG, United Kingdom

Acton Charcoal Grill
Takeout restaurant
2.9
224 reviews
8 comments
Orientation directions
GP4P+H4 London, United Kingdom
+44 20 8992 3212
actoncharcoalgrill.co.uk
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Monday: 12–3
Tuesday: 12–3
Wedneasday: 12–3
Thursday: 12–3
Friday: 12–5
Saturday: 12–5
Sunday: 12–3
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Sante Morelli
Sante Morelli1 year ago
kebab and chips were outstanding, both crispy, salad, bread and drink for 7q. Definitely recommend and go again
A Williams
A Williams1 year ago
Absolutely shocking. Ordered through Uber, got basically no tracking information, no contact from the delivery driver, no way of calling them (the phone number just goes to busy). I guess you just have to hope that your order may turn up at some point. Avoid.
Kyle
Kyle1 year ago
We ordered through UberEats during one evening but the delivery took half an hour longer than what the app had initially quoted. As they're using their own drivers, it's difficult to track their movements and know the exact ETA. No further comms or updates were given to us throughout the order, which was worrying. Upon arrival, the food was well packaged, still warm and fresh so that was a relief knowing the quality of our meal was still there.

For these reasons, I can't recommend ordering from them online and would advise ordering in-person instead to be on the safer side given the feedback I read beforehand which also applied to me in this scenario.
Zan Haq
Zan Haq1 year ago
Insulting the amount they charge for lamb shish wrap , the time they take and the fact that your lamb shish wrap has like 1 or 2 pieces of lamb in it with a metric ton of veg.

This is your red flag warning don’t order from here , even at 5am it’s not worth it.
O La
O La1 year ago
I had waited 2 hours and no food came yet. There are no contact details on just eat and when we call them the dont answer so we basically pray that the food comes and it came after two hours and the delivery guy said they where busy? Anyway there was also HAIR IN MY FOOOD DONT COME HERE
Luiz Augusto Zerbini
Luiz Augusto Zerbini1 year ago
I’ve came around to string my squash racket today, and found myself starving.
As I like to try kebabs from distinct London areas, I’ve landed here with regular expectations, but I got myself surprised at the first sight.
What an amazing kebab and a bit giggling for this place cleanliness.
Highly recommended!
Robert
Robert1 year ago
Simply put. Don't even bother. Reported to Uber Eats for what might as well be a scam.

Some of the WORST service I have ever received via Uber Eats. There's a reason it's not named the same name on Uber Eats as their business name (on Google) and that's because here, the reviews have brought them down to a 2.9 and I can see why.

They use their own drivers for deliveries and even with several phone calls confirming my address and 3.5 hours later. I still hadn't gotten my order.

Don't expect your food on time or at all. Uber eats support service is trash so they can get away with it.

Any other takeaway would resolve this issue and be polite about it. It's kebabs for crying out loud.

Happily blacklisted as my worst experienced takeaway ever. Congratulations.
Jamie O'Connor
Jamie O'Connor2 years ago
AVOID this place at all costs! If I could give a minus it would be minus 5. Where do i start! Firstly took nearly 2 hours for the food to arrive. When it did come the driver told me to come down and get it from him as its raining and he will get wet. When i told him to come to my door he had a helmet on which he was on a bike so was wet already.When I did get the food it was ice cold. I clearly stated in BOLD writing NO TOMATOES as I have an allergy to them. Burger and wraps both had tomatoes in meaning I couldn't eat any of it and could only eat the chips which were rock hard and disgusting. Called the restaurant about 6 times to speak to someone and no one would awnser probably knowing it was another complaint. Save yourself some money and time and go somewhere else ! ! !
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