Domino's Pizza - Guildford - Merrow

Terrible service, beware of ordering from here as their drivers aren’t delivering pizza. Ordered from the Epsom Road shop, via the app at 3pm for a 5pm delivery. Didn’t turn up although app showed the driver leaving the shop at 5pm and driving in the vicinity, but sitting stationary in a local car park for half an hour before driving off again!? Asked for a refund from the manager of Dominos Epsom Road as nothing arrived. She said they couldn’t do that as the pizza had left the restaurant. They acknowledged and could see via the app the route the driver had taken and how they had gone to random places and sat stationary for half an hour at one spot and 15 minutes at another. Finally said they would refund the £30 but would take 14 days to do so and there was nothing else they could do. Asked if they could send out a new delivery and they said it was busy and would take an hour. Not easy to explain that to young children excited about pizza treat on a Friday evening! Something very dodgy going on with this franchise of Domino’s and their drivers. Be very wary of ordering from them.

We've been going here since it opened and we've never had a bad experience. The staff are always so friendly and nice and the pizzas never fail to please.
This is the best Domino's!

Usually okay service but today received wrong pizza! ( Not sure how you can confuse Hot & Spicy and Cheese & Tomato!! They don't sound the same). Call taker in denial of course, although would send replacement pizza but I decided no thanks! Don't want any unwanted surprises on the toppings. Waste of money and very disappointing!

Pizza was half hour later than informed. Informed by text that food on way, after 30 minutes I called the store and was greeted by a very rude male who simply said food is on the way and then hung up on me. Very poor service.

Two hour wait for on line order. Pizza dry and shrivelled up with top stuck to lid of box.

Just ordered 2 pizzas, the 1st ones that showed up well completely wrong and looked like they had been sliced like a child. I rang up to complain and they were very polite, apologetic and helpful. They sent out 2 replacements...these replacements were cut perfectly and the toppings were correct, however, the bottom of the italian based pizza was sooo greasy that the pizza was soggy and inedible. Had to bin it. Very disappointed!

Bought two pizzas deals for a picnic with the grandchildren, yesterday (24th April 2021) The premises were spotlessly, service was excellent and the pizzas were delicious.
To be honest a pizza is a pizza but the service was top class and guided me through the options

I got a delivery tonight and the driver with the glasses is lovely so nice and polite feel like the drivers don’t get enough credit but overall pizza was amazing