The Direct Pizza & Burgers

Just ordered from here and it was shocking, I've had pizzas previously and they've been decent. Decided to order some chicken for a change and it was one of the most disappointing take away meals I've ever had the displeasure of eating. I ordered what was advertised as a "chicken fillet burger" and what came was a processed mass produced chicken mince burger and it was massively bland with a smattering of lettuce and a wafer of mayonnaise on all 3 burgers. The chicken which came was even worse, over done in what was clearly old oil, it was bland and completely devoid of flavour. The pieces my kids ended up with were mainly bone skin and breading and were so poor that they ended up having half of our burgers.

My wife rang them up after to complain to be told there was nothing they could do as the manager wasnt in, terrible food and a terrible service.

Shocking customer service. Ordered via Just Eat and the driver couldn’t follow a simple diversion to my address due to a road closure so after an hour of waiting took the order back and cancelled it. Called to ask where it was and was given grief on the phone by someone who “wasn’t going to drive half an hour” to deliver food that I’d paid delivery for 1.6 miles. AVOID!!!

Direct? Not at all. Still haven't recieved our food.

Edit: Got it. But no cheese on the burger. Cool. Thanks Direct.

Appalling. How do business that sell absolutely terrible food stay in business? I must be in the wrong business, because selling rubbish for good money is clearly where it's at.

We had a menu delivered last week we gave it a try .they over charged us and food ok .so this week we did it again a little bit more but got same price again how does that work.he rang and said it was old menu but we only had it posted last week really!!!! We will not be ordering again.

I had ordered from this place many times in the past as I really liked it. Then a few weeks ago my wife tried to place an order and it was cancelled by the restaurant. We assumed it was an admin error, or they were too busy. No biggie, we just ordered from somewhere else. Then when my order got cancelled again, I thought something odd was going on so I called the restaurant and was told the manager has decided not to service my address any more. When I asked to speak to the manager, I was told he was out on deliveries and would call me back. He didn’t. I had to order from somewhere else again, and I was absolutely starving.
I have absolutely no idea why we appear to have been suddenly been blacklisted. We have been regular customers for a while; we always pay; we have never been rude or abusive. I’ve even left them positive reviews on Just Eat.
Honestly all I want to know is why! They’ve obviously lost our custom either way. But as no one has had the courtesy to call me, I have been left with no choice but to leave a bad review for the terrible service.

Their behaviour is so rule. I called them to know if they have anything dairy free as I am dairy intolerant. They picked up the call and said they don’t want to say anything over the phone. They even do not provoke any information

I have two pizzas last night I had the Hawaiian and the pepperoni and I was very disappointed
overcooked. I used to have my pizzas from you and they were nice, but I would never have any more again they got thrown in the bin, you couldn't taste the pineapple the ham the cheese it was well over cooked no taste to it what's so ever🤔😕👋