Domino's Pizza - Cardiff - Cathays

We waited 40 minutes for the pizza, told it was delivered, we rang them to complain that we are missing the pizzas. Their best offer was to resend the same order, made all over again. HOWEVER, when the driver rang the bell and I went to pick it up, he couldn't be quicker to pass it to me and ran back to his car. I stopped him and asked where the lost crust went. He asked me to call Dominos because it was the end of his shift. We noticed the other pizza was the wrong one as well, and Dominos offered a free Ben n' Jerrys for our troubles.... They didnt offer a refund or third-try delivery. We laughed it off and went for a chippy

Absolutely disgusting customer service. Put pork on my pizza when I don’t eat it!! Called the store and the girl with the glasses who was apparently the shift manager at the time. Told me that she can’t be sure if it was pork after me telling her it is then she decided to put the phone down on me and didn’t seem to care so I decided to drive to the store. Her response was that it was busy in store that’s why she put the phone down? Called after 2 days and spoke with another shift manager told me the actual store manager was going to call me. It’s been about 2 weeks and no managers called me. They have no care what so ever about customer service!!

Have used this branch in the past and it's usually up to scratch but last nights food certainly wasn't. Scrimped on the toppings, the crusts seemed "wider" and flatter. Appears hardly any cornmeal was used as looked and tasted quite different to normal. The whole meal was quite bland and disappointing, even my Dominoe's fanboy kids agreed with me, which is a new experience.

Absolutely horrendous customer service, have credit from a PREVIOUS messed up order, only to ring today to use the credit to be told that it doesn’t exist. In shock at the level of unprofessionalism, guy I spoke to was nice enough but clearly had no idea what was going on and was suppose to be shift manager? Not likely.

Awesome, my go to place, it's open till 5am which was convenient as I had finished gigging at 3am and wanted something to eat. The meal deals were well value for money too.

Absolutely horrendous. Don't order double decadence crust from this store, I've ordered Double decadence twice now from this store and I have specifically asked the staff to be generous in adding the the DD as there's hardly any DD in the pizza. Ive paid £2.99 and have not received what I've paid for and what is being advertised in the pictures which show a generous amount of double decadence. False advertisement and I wil not be ordering from here or any dominos store due to poor service.

Would give ZERO STARS if possible! Dominos is a blight in the area: multiple ‘boy racer’ delivery drivers roaring about until 5am 7 days a week disturbing and endangering local residents by monopolising limited parking and frequently parking illegally on double yellows making cross-roads a ‘death-trap’ (see photos). Frequent/daily discarded pizza boxes, waste, vomit and broken glass and assorted Anti social behaviour are ruining Crwys rd high street, contributing to the deterioration of the area. It’s no wonder Coop closed down recently. The spectacular mismanagement of the area continues…

Not sure if the driver or the staff are to blame for this however my pizza arrived with a very obvious slice missing. After phoning up and being told 'are you sure it didn't just move' we sent an image through email of the pizza as soon as it arrived. After this they phoned back and responded 'there's no slice missing but we're sending another pizza anyway'. While I appreciate a replacement was sent I don't appreciate being gaslit. It's very clear a whole slice is missing and this should be investigated so it doesn't happen again.

3* cuz they did replace the food and as usual the food tastes great.