If I could give zero stars ⭐️ I would, after asking them to change the cheese for a diary free one due to allergies they refused point blank. My 6 year old son was left devastated as a result as he likes and can eat meat without being poorly but not diary. Worst part of the service was they refused to put a manager on who then we could clearly hear screaming across the store in the background. A manager should be able to manage the store and customers support. While the person was rude on the phone they should be able to pass a request onto a manager at the customers request. They they refused to give names so we can’t name them while making a complaint. If it’s policy then there should be no issues if you will be backed up by head office. Definitely a issue with with the individual store and mentioned staff as it had not been a issue in the past. Avoid at all costs. Neo Pizza on the other hand a quick phone call and all sorted!! they will now get our business in future.
Santa’s Elf203 days ago
it was so good I would highly suggest you get it from here if you have a higher budget when ordering also the delivery driver was so nice and gave my son 3 bottles of pop after my son tipped him. His name was Jamal. Also I would suggest delivering as the other reviews are staying stuff in the workers in the store issues so make sure to use there website!
Haimi Tefera356 days ago
Just went in to ask if they have gluten-free bases. They do! Which is great. But the lady was rude, so won’t be ordering in a hurry, if at all 😒
Fatma Bouhali1 year ago
Lovely young man when we came to the store and requested something for our double decadence pizzas. They were spot on and thank you very much for your help and my little son also said thanks for his pizza and chicken strippers and for the lovely man who cooked them. We be back soon
Alison Kopp1 year ago
Ordered as a one off at 11pm... food arrived at 2AM!!!!!! CALLED THE RESTAURANT TWICE!!! the food arrived stiff as a board and freezing cold .. Will be raising a BIG complaint in the morning requesting A full refund and a replacement meal as its so expensive for what it is anyway and the food is below par lately.. bot good wnough pizza hut it is in future..
Clare Barlow1 year ago
Done a online delivery which said it was coming in 30 mins took the money straight out of my bank then get a phone call about 2 mins of placing my order saying it will be over 1 hour 30 mins so I have asked for a refund, nothing has came back into my bank so had to phone them up about my refund an they sed it will take about 5 days for my money to get back into my bank!! , very bad service quick to take my money out of my bank , JOKE !!!
Stacey Jackson1 year ago
I pay for extra cheese every time and it never comes with it. Pizzas are often dry.
Ozan2 years ago
Its only good if its not busy, if you plan on ordering midday or very late at night then go ahead otherwise save yourself the headache. They made me wait more than 1 hour last time and the pizza was cold. I didn't complain since these things can happen. Today I ordered again and its been longer than an hour, I called for a refund and the manager told me they can only refund when they aren't too busy.
