All Star Tennis - King George's Park
King George's Park, The Tennis Hut, Neville Gill Cl, London SW18 2GJ, United Kingdom
4.5
32 reviews
8 comments
FR33+FX London, United Kingdom
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Monday: 8–21
Tuesday: 8–21
Wedneasday: 8–21
Thursday: 8–21
Friday: 8–21
Saturday: 8–21
Sunday: 8–21
Tuesday: 8–21
Wedneasday: 8–21
Thursday: 8–21
Friday: 8–21
Saturday: 8–21
Sunday: 8–21
Keith is a superstar and always goes way beyond and above his remit. He’s the best at customer service by a long shot! We keep coming back to the courts at King Georges Park and it’s down to Keith being so helping and welcoming anytime we see him. He’s such an asset to your team and you are very lucky to have him as part of All Star, the world could do with a lot more Keith’s.
Sadly All Star Tennis has changed the terms of our family member Plus since yesterday, waiving the benefit of FREE use of tennis courts during off pick time. Having to pay for it now!
Back in October we paid for a year of member Plus, as we thought it was the perfect opportunity to encourage our children to play tennis.
Recently our household has been financially hit, as many others, hence it isn’t our priority to spend money on tennis now. Especially when we already paid for a year of free tennis court during off pick and now they are no longer FREE for us.
We are heartbroken that due to the changes in the terms of our membership we are unable to use the courts for free during off pick time, as it used to be when we paid for our yearly member Plus membership. Our children are extremely sad that they are unable to play now, they have been waiting for 2 months to go back on court.
To be honest since we have lost 2 months of tennis we paid for I expected All Star Tennis to extend our membership not to wipe our benefit out and make us pay.
The courts are in great condition and are playable in all but the worst weather. We have been playing all winter.
Highly recommended.
Main gripe is with the booking system / logic. Within the monthly member plus membership, you get 2 free bookings per month and can book 2 weeks in advance. However, if you have used your 2 included bookings in the current month and try and book in advance for a date in the next membership month (i.e. when you'd 2 more court bookings included in the membership fee), it charges you.
It's annoying since I have to wait until the next billing period to book courts, meaning there are often none available at the time we want to play and therefore don't play for a couple of weeks unless we pay extra