National Tyres and Autocare - a Halfords company

Appauling customer service. Was booked in for a brake check, came to the garage, waited 10min to be told its been cancelled. Apparently someone tried calling me at 8am however, thats not true as my phone doesnt have any unanswered calls and also could of sent an e-mail?? Took me longer than expected to drive to the garage due to wimbledon tennis and I waisted an hour due to this garage being unprofessional and lack of customer service. Extremely unhappy do not recommend this garage at all

Booked online with Halfords and got a spot the same day. The gentleman I spoke to from the garage was super helpful with where to leave my car etc. The second gentleman in the office was really polite and helpful and didn't speak down to me, which happens 99% of the time at other places, so this was a refreshing change. The team carried out the work I needed in an efficient and timely manner and gave me all of the information I needed. I was a bit worried after I read other reviews before going but I received nothing but top service. Really appreciative of the help. Thank you!

Absolutely Disgraceful. An embarrassment.

Shocking poor customer service. Manager here doesn’t care about customer service and management at all. Told to wait about 20 minutes no one to ask me for car key and anti thief nut, when I arrived home I found my unique aluminum dust cap has been replaced by a plastic cap on one wheel. I have to drive back to shop get it.

Don’t take your car here!

I booked on halfords app MOT, had appointment on 31/10/22 I got refusal of MOT because of anti-roll bar, the mechanic told me they can change it so I was like I'm fine with that but I asked how much would that be he was saying that to change both will be £150 with fitting and he can give me Saturday 8:30 appointment, I agreed. So on Saturday 5/11/22 I took my car and the mechanic told me the fitting will take 2 hours and they will call me. They called at 13:36, when I was about to pay they give me a £218 invoice I didn't argue I paid it. I picked up the my car and when I got home realised the I got PCN because they left my car on the road on the double yellow line and the fine was executed 2 minutes before they called me. Horrible experience in term of timing, pricing and not to mention the parking penalty

Shambles! Went in, they said come back Friday. No booking. They fitted two new tyres and the car was vibrating, went elsewhere and balancing was way off. Avoid this place. They leave cars in a dangerous way after!

Extremely unhelpful staff. Needed a booked-in battery replacement, when I arrived I was told to leave the car in for about 1.5 hours. When I told them I had a disabled husband in the car who could not walk and thus I could not leave the car in, they were totally disinterested. Will complain to headquarters.

Addendum: Glad to see response from Customer Service below. Have emailed them full details. Hope the case will be investigated and staff reprimanded. My husband is 88 years old, their staff attitude is a disgrace.

My husband used National Tyres for few years now. Last year we been to the branch from Kingston Road in Wimbledon however they offer me a grate experience. This year when I've tried to book with them on the day i been available unfortunately they didn't have a slot space so the website give me alternative other branches, so i went with Kinston-Upon-Thames. With the day before my booking someone from the branch called me to let me know that they cant complete my MOT same day, however i paid for everything to be done in a day.
I ask if i can have the service done on the day i initially booked and MOT next day and was fine. Before i let my car with them at 8:30am i ask them to give me a rough estimate time when my car will be ready and they told me around midday. around 4pm i called them 5 times and they didn't answered, the 6th time finally answered and told me that in 10 minuets will be ready, at 4:40 i showed up to the garage and my car still wasn't ready and i had to wait longer. After i took my car and done some visual checks:
I could see that the plastic cover under the bonnet was lose and everywhere was oil grease
My leather on the driver seat and the right door was stained of oil/grease wherever they had on they're hands
Also i could see on computer board that the brake fluid needs changing and i ask them and they didn't know that so how they done my service ? even i ask them to let me know if my car needs extra repairs as i could see national tyres only top-up not changing the brake fluid
When i start my car i saw on dash that my service is due in 3200 miles.(after the new service)
In my log book instead writing 2022 they write 2023 and ticks the wrong pages and now i have to take my car to the main dealership to repair what they was unable.

I polite ask them about those problems and they told me that there was no time for correcting their mistakes, however was Saturday 1pm and they ask me to come later in a week. How they can do that? I will have to take another day off and lose the pay for they mistake? Plus that when i was there waiting for my car the phone was ringing and the had they're music loud. The person in charge with the CSR telling his colleague that his tired and his not answering that phone and if he dose he will tell them that their car is-not ready, thats rude.
I will try my best to let everyone know about my experience using National Tyres to prevent future customers discomfort.

Booked in to have two tyres fitted at a particular time but when I turned up, after taking half a day off, I was told there was at least a 90 minute wait. I cancelled and won't go back. The manager was friendly and apologetic enough - he seemed almost as annoyed as me. Shame as it used to be very good before Halford's took it over.