Transun Travel

Transun are an awful company with awful customer services. We booked a holiday for Lapalnd in December for 3 adults and 3 kids last February, to be told in September the accomodation we booked isn't available now and they have 'upgraded' us to a cabin elsewhere. 2 hours away from anything and certainly not suitable for children. We now have 3 upset children who we have had to explain we can't go to Lapland now, as it's far too late to get anything like what we originally had booked.
The most annoying thing is, I left a comment on their Facebook page about his upset and disgusted we were and they deleted it. No response, no message from them, nothing, they just simply deleted the comment and moved on. NOT ACCEPTABLE.
Do NOT trust them.

Horrific experiences with even worse customer service.... 1star holidays at 5star prices.... give this shower a very very wide berth.!.!.!.

Booked a holiday to the Davi Star hotel fantastic holiday didn't think we could do the activities, we did them all absolutely brilliant

My wife and I booked a holiday of a lifetime with Transun to visit Lapland last December, with our son and daughter, their partners and 4 grandchildren.
As a special treat we paid and extra £800.00 to do an evening Northern lights/Reindeer Sleigh ride across the lake.
We were split into 2 parties of 5 as there were only 3 sleighs and were told they could only carry 2 people each. When our 1st party arrived they were joined by anther party of 3, 8 people in total. 10 minutes into the sleigh ride the poor Reindeers we’re slipping and stumbling across the snow until eventually the “driver” asked the passengers to get out as the reindeer were struggling in the heavy snow, all 8 then refused to allow the reindeer to struggle pulling 3 extra people than they should be pulling and walked back to the starting point.
When they got back we asked what had happened and the “driver” said it was because the new snow was too soft for the reindeer to be able to pull the sleighs. Our second party spoke to the holiday rep. and she said if we didn’t wish to go on the trip Transun would give us a full refund on our return, it was very disappointing but we put the animals welfare before the our enjoyment.
4 months later we have eventually received a refund after several emails and our travel agent getting involved, basically Transun said it was our fault we cancelled the trip and no fault of theirs.
Would I really pay £800.00 9 months prior and then disappoint 4 grandchildren and the rest of the party, because this is what Transun are saying. Although we have now had a refund, at no point have Transun made an apology.
On another note, although our sleigh ride was cancelled, as it happened there was no sightings of the Northern lights that night, but the next evening on our walk back from the restaurant the Lights started to appear and we had a wonderful 2 hour show, so don’t think booking a “Northern light” tour you are going to see them, you are more likely to see them anyway as we did.

Shocking customer service, wife left stranded at Edinburgh, no onward travel arranged, paid £900 to get home, no response to any emails sent over the last 3 weeks. Absolutely disgraceful

Absolutely awful. Stay clear. I booked a day trip to Lapland for my, my mum and my 8 year old daughter several months ago. They have now cancelled a few days ago as they are now only allowing a certain number to go. All Christmas events are now fully booked and I have a very upset 8 year old as this is the second year this has been cancelled. I understand last year, but this year seems a complete mess up on Transun's behalf. Covid has now been around for two years, why did they book so many people onto the trip in the first place. Very upset and disappointed. Would never use them again.

Fantastic company amazing holiday with the best customer service !

Excellent place cosy warm great food and idea to view the Northern lights from.