Trivoyage Travel

(Translated by Google) I had a pending trip to Texas from San Juan, days before I decided to call the spirit company, apparently in San Juan, a person answers me, I gave him the details of the flight, he tells me that the ticket was canceled because I had not bought insurance for said ticket, I indicate that if I put some insurance provided by the agency that supposedly covers me for flight cancellations among others, he insisted that it was canceled, I told him but it is not mandatory for me to buy insurance to travel to the USA and the He told me that from the first of August 2022 it was mandatory that my flight be international, I hesitated because my flight from PR to the USA is domestic, not international, because he told me that I had to buy, at the time, because I asked him how much the cost was and told me that for me and my wife and I it was $215.00. I made the payment without knowing that he was cheating me, the next day early I called spirit to verify if it was true that the ticket was canceled and they told me that at no time was that ticket cancelled, at that moment I called my bank and made a claim for a fraudulent purchase, because they took me to it by deception, the company that appears in the alleged policy is TRIVOYAGE TRAVEL.

(Original)
Tenía un viaje pendiente a Texas desde San Juan,pr días antes decidí llamar a la compañía spirit , aparentemente en San Juan,pr me contesta una persona le di los detalles del vuelo, me indica que ese boleto estaba cancelado porque yo no había comprado aseguranza para dicho pasaje, le indico que si yo le puse unos seguros que me brinda la agencia que supuestamente me cubre las cancelaciones del vuelo entre otras, me insistió que estaba cancelado, le dije pero no es obligatorio yo comprar seguro para viajar a USA y el me dijo que desde el primero de agosto 2022 era obligatorio que mi vuelo era internacional, yo dude porque mi vuelo desde pr hacia USA es doméstico no internacional, pues me dijo que tenía que comprar, en el momento, pues le pregunté cuánto era el costo y me dijo que por mi y mi esposa y yo eran $215.00. realicé el pago sin saber que me estaba engañando, al otro día temprano llamé a spirit para verificar si era cierto que el pasaje estaba cancelado y me dijeron que en ningún momento ese pasaje estuvo cancelada, en ese momento llamé a mi banco he hice una reclamación por una compra fraudulenta, porque me llevaron a ella por engaño, la compañía que me aparece en la supuesta póliza es TRIVOYAGE TRAVEL.

(Translated by Google) I tell you that I was getting a ticket from Havana to the city of Juárez and I supposedly got customer service selling me this flight but I saw something confusing that they sent me an email and it went to spam it did not have a seat number and the payment of my card it came from Agencia Trivoyage it was a fraud they never answered again

(Original)
Les cuento que estaba sacando yo un boleto de Habana a la ciudad de Juárez y me salieron supuestamente atención al cliente vendiéndo me este vuelo pero algo vi confuso que me mandaron un correo y fue a spam no tenía número de asiento y el cobro de mi tarjeta venía de Agencia Trivoyage era un fraude nunca volvieron a contestar