Trailfinders Exeter

We love Trailfinders! Friendly people who know so much and always try and get you the best holiday. We have booked through here three times but two holidays were cancelled during covid. However, it was hassle-free to get our money back all thanks to how simple they made it. We finally got to go on our third holiday and it was so easy and well-organised.

We will certainly be using Trailfinders again and I don't think I'd ever use another travel agent.

Steve was very helpful and efficient. He answered all our questions and also saved us a substantial amount of money against what it would have cost us had we booked everything online ourselves. Very happy.

Olly went above and beyond to help us get back after the Eurostar cancelled our return train and there were issues with alternative trains.

Definitely going to continue using Trailfinders in the future.

My first time with trailfinders. Jenni was very friendly, helpful and efficient. I wanted flights to Toronto and she gave me the right dates and times I was looking for. And at a good price. Very happy with the service I got. I would go back there again.

Chris helped us book our holiday and his expertise and advice was invaluable to us. He took all of the stress and worry away and made it an easy pleasant experience. Will definitely ask for Chris and Trailfinders next time.

Appalling after sale experience. Booked a Central American cruise visiting 6 countries. Only weeks after paying deposit, NCL dropped 2 of the countries and wouldn't refund our £200 deposit saying they didn't class dropping 2 out of 6 countries a major change. But much worse than that, Trailfinders wouldn't refund our £590 Virgin flight deposit siting the same reason, even though Virgin flights were only reserved and should have been refunded. After many phone calls to complain, were we told by Trailfinders the reason they wouldn't refund was they had put the effort into booking the cruise and they felt they deserved the money.......£590 for 1 hours work??? Come on, really. In the end, not to lose our £790 deposit, we were forced to book another NCL cruise around the Cannaries. Would never book through Trailfinders again or recommend them to anyone

Follow up 28.12.2022
To avoid loosing our £790 we booked another much cheaper cruise with NCL through Trailfinders. NCL still charged us to change over to the new cruise which was harsh as they are the ones to drop two countries from our original cruise itinerary.
The new cruise now leaves Malaga for 11 days so flights and accommodation were booked by us.
Just before Christmas, following our 1* review, Trailfinders did contact us and offered their £590 to be refunded if we cancelled the new cruise but now there were extra costs for flights and accommodation which would be lost if we took this offer so we have left the cruise live.
It's good that Trailfinders eventually agreed to their partial refund but if they had agreed at the offset, things could have been less complicated. It is fair then to improve their 1* to 3* in our view

Absolutely brilliant, too complicated to say how they changed our holiday for us last minute, but they were outstanding, helpful and I could go on

Phoned the branch to ask if they could help and offer advice on travel requirements, "yes no problem" was the reply, so I made the trip from Torquay up to Exeter to go in the branch to be greeted with "sorry, you were told wrong, we can't help as you didn't book with us". I wasn't happy. Won't be using them ever again. Had a reply from Exeter Trailfinders re the above. They basically said it was my fault for not telling them I hadn't made my booking with them when I phoned, wrong!! I explained fully my situation and stated that all I wanted was advice.