Agency failed to tell us that we would have to pay a further £400 (non-refundable) in hotel service fees and taxes upon our arrival. I called the agency and was laughed at by Jenny stating i should have done my research even though its their job to book our holiday. After talking to them and asking if there is anything else to look out for they did not mention that point and hotel stated is up to the agency to let the travellers know. Wont be using them again.
Emily Husband
Excellent service from start to finish! Could not thank Jenny enough for all her hard work she put in, in finding me and my partner the perfect holiday! Will definitely be booking again through internet traveller.
