Baldwins Travel Tunbridge Wells

Used Baldwins Travel to book a family holiday in the Easter Holidays, the service and knowledge received was fantastic, Charles was very informative with ensuring we had everything we need including the DVLA check I was unaware of. Highly recommend using Baldwins Travel, will be booking with them again!

Baldwins have been our travel agent of choice for several years. We have enjoyed many holidays abroad arranged by them, including to the U.S., Europe and the West Indies, and consider them second to none in the care they take with every aspect of our time away, whether as a couple or involving the whole family, so special thanks to Kim and the team. On one occasion, we were obliged to postpone our holiday for a few weeks for personal reasons, and it was such a relief to have Baldwins' professional expertise liaising with the hotel and the carrier on our behalf. We have no hesitation in rating Baldwins 5 stars, and would double that if we could!

Excellent service from Katie at Baldwin’s. I haven’t used a travel agent for nearly 20 years but this year with 4 kids and 4 adults all with different requests I needed some help. Katie was fantastic and really understood the type of holiday we were looking for. She has taken all the hard work and stress out of booking and I will definitely be back!

Baldwins Travel in Tunbridge Wells worked together with Experience Travel to organise a fantastic holiday for us and another couple to Vietnam and Cambodia. The whole experience was excellent, very well organised and very well planned / thought through. I would like to thank Matthew at Baldwins and James at Experience for all their help and professionalism.

Lance organised a trip for us to Bangkok and then Krabi, and everything was perfect, all the flights, transfers and taxis arrived on time and we had the most amazing holiday, we would definitely recommend Baldwins, will 100% use them again and would recommend their services to others. Thank you Baldwins

Having dealt with Baldwins Travel for both a couple of personal trips, and a big corporate Christmas function, I can say that I'm truly impressed by all their staff. Lancelot especially has come up with some wonderful suggestions on my personal trips, which I wouldn't have even known about.

Unfortunately since my previous review my opinion has changed!

Unhelpful staff who show no compassion or willingness to help sort a situation out.
Have now been waiting for 124 days for a refund for a cruise that MSC cancelled in April.
Legal proceedings have now begun to claim back monies owed to me, over £1000.
They can’t handle questions or comments on twitter and blocked me a month ago when I asked if there were any updates on the refund. That’s not the way to deal with a customer.
Forewarned is forearmed.

We booked a cruise with Claire and she was amazingly knowledgeable and an incredibly friendly and lovely lady who loved to hear from us after as well. We will now book all our holidays and flights through Claire going forward.

A thoroughly enjoyable and successful 1st trip to Thailand. Very well looked after by the lovely Thai reps. All ran smoothly and so much less stressful to have all the connections and transits taken care of. Thanks to Kim and her team at Baldwins!