United Worldwide Travel

Unfortunately, I had the misfortune of booking my 2018 Hajj package with these North London con artists. My family and I (5 in total) paid almost £25,000 based on promises United Worldwide Travel made, and delivered on none of them.

Initially when we got to Medina for some strange reason we were put up in a grotty temporary hotel for 24 hours until our original hotel was ready for us. This should have been an indication of how poor this company’s organisation skills are. This hotel was small, cramped and dirty. The toilet did not flush and the shower (if you can call it that) was no more than a trickle of water. At least the air conditioning worked. The food would have been enough to make your stomach turn. At the time my family and I found it quite funny (being our first day), little did we know the entire trip would continue like this.

We were promised Islamic talks, classes and excursions. And I can say that throughout the entire 18 days we were there we had nothing. This did not even feel like a group at all. It was almost as if United Worldwide Travel got us to Saudi Arabia and the left us to our own devices. With all the praying that we did I cannot even remember one instance where the entire group prayed together as a unit. Even the management team were nowhere to be found most of the time. Funny enough, they all came with their wives and family members (I guess we paid for them also) and they stayed at different hotels. Guaranteed, that they would be in better hotels then ours with more luxury I’m sure.

We were given apartments once we got to Azizia. To our surprise the company had overbooked the rooms and half the group had to stay 20 minutes (by car) away. Families, husbands, wives and children were split up. These apartments were filthy. Dirty rooms, broken toilets, air conditioners not working, blood stained bedsheets and remnants of food and dinks left in rooms by other guests that had used the rooms before us.

Hajj is supposed to be a peaceful and spiritual experience. But because of the way this company handled our group a lot of the Hajjis were stresses, angry, argumentative and I can honestly say that our patients were tested. On many occasions there were physical fights, abuse and arguments between the group based on the lack of care provided by this company. It felt as though United Worldwide Travel took our money and made us stay in the worst possible conditions to maximise their own profits. I even heard one of the management team threaten a group member by saying he would physically headbutt him if he did not stop complaining.

It was the first time that I had been to Hajj and I did not know what to expect. But it was obvious to me once I saw other groups that we were lacking in every department. My other family members had been to Hajj and Umrah before so they could compare against something else. They were physically upset and made ill by the way we were treated and the package we were on.

This is the first time that I have ever left any feedback for any companies online. I was compelled to do so because of the way United Worldwide Travel had treated us. I urge all brothers and sisters that went of this particular Hajj trip to also contribute to the reviews as it would stop other falling into the same trap. I wish there were reviews on this company when I booked with them. The management team were Abdul-Qader Giama (from United Worldwide Travel (Director)), Abdi Razak, Sheikh Muhammed Mustaqim and Mustafa.

United Worldwide Travel should be ashamed of how they treated pilgrimage goers. They took advantage of our good nature in return for our money.

I booked 2018 Hajj package with these North London con artists. I booked a triple room but based on promises United Worldwide Travel made, and delivered on none of them.

The day that I was invited to the Hajj Seminar I realised that I made the biggest mistake. Because it was held in a very small mosque in east London and then in the top Attic cramped up and the weather was very hot. I got so upset thAt my wife could see I was not happy. From that Seminar the group showed they were not up for providing what we were told. It was so unorganised that a five year old could have done better.

Initially when we got to Medina we could not find the organisers for some time. When we find them we had to wait hours to get on a bus to take us to hotel. This should have been an indication of how poor this company’s organisation skills are. The hotel was 4* I tell you it was not in the star rating at all. It was small, cramped and dirty. The toilet did not flush and the shower (if you can call it that) was no more than a trickle of water. At least the air conditioning worked. The food would have been enough to make your stomach turn.

- [ ] We were promised Islamic talks, classes and excursions. And I can say that throughout the entire 15 days we were there we had nothing. This did not even feel like a group at all. It was almost as if United Worldwide Travel got us to Saudi Arabia and the left us to our own devices. With all the praying that we did I cannot even remember one instance where the entire group prayed together as a unit. Even the management team were nowhere to be found most of the time. Funny enough, they all came with their wives and family members and they stayed at different hotels off course. Guaranteed, that they would be in better hotels then ours with more luxury I’m sure.

We were given apartments once we got to Azizia. To our surprise the company had overbooked the rooms and half the group had to stay 20 minutes (by car) away. Families, husbands, wives and children were split up. These apartments were filthy. Dirty rooms, broken toilets, air conditioners not working, blood stained bedsheets and remnants of food and dinks left in rooms by other guests that had used the rooms before us.

Hajj is supposed to be a peaceful and spiritual experience. But because of the way this company handled our group a lot of the Hajjis were stresses, angry, argumentative and I can honestly say that our patients were tested. On many occasions there were physical fights, abuse and arguments between the group based on the lack of care provided by this company. It felt as though United Worldwide Travel took our money and made us stay in the worst possible conditions to maximise their own profits.

It was the first time that I had been to Hajj and I did not know what to expect. But it was obvious to me once I saw other groups that we were lacking in every department. We were physically upset and made ill by the way we were treated and the package we were on. The room ins the Zam Zam Hotel were not available when we got there there were fights over the rooms. We were the only group in the lobby fighting over rooms because they were not organised.

This is the first time that I have ever left any feedback for any companies online. I was compelled to do so because of the way United Worldwide Travel had treated us. I urge all brothers and sisters that went of this particular Hajj trip to also contribute to the reviews as it would stop other falling into the same trap. I wish there were reviews on this company when I booked with them. The management team were Abdul-Qader Giama (from United Worldwide Travel (Director)), Abdi Razak, Sheikh Muhammed Mustaqim and Mustafa.

United Worldwide Travel should be ashamed of how they treated us. They should be band from providing Hajj and Umrah service. NO ONE SHOULD TRUST THEM AND PLEASE DON’T USE THEM.

The best experience of a lifetime. The agency were professional, we went in a group and the guide made sure that everyone was together and there was meeting points for anyone who got lost. The organization was amazing. Sheikh Takar and Sheikh Abdurahman explained everything to us and how to perform our Hajj correctly. In the hotel we had lectures by him so our time was spent seeking knowledge Alhamdullilah. I was given the opportunity to meet many people who were nice and this experience makes me want to go to Hajj every year. May Allah allow us to keep going back to his house consistently and may he accept our Hajj. I would definitely recommend United Worldwide Travel to everyone I know

Booked with United Worldwide Travel based on a recommendation from a friend. I have recently returned from my hajj trip; and it was the trip of a lifetime! I am so thankful that I went with this tour group; they were professional, friendly, and helpful, and I would definitely recommend them. The hotels I stayed in and services provided therein were of a high standard, the journey and logistics of it all especially during the challenging days of hajj were smooth, and I felt safe through out it all. They looked after me, and were always considerate. Would definitely go with them again, and would recommend them to others.

This has been me and my wife's first ever time experiencing Hajj. It was an amazing and life changing experience that we will never forget. We were extremely impressed with how well managed and organised this agency. The airlines chosen were well thought out and had minimal transfers/transits. The hotels were of a high standard and perfectly located and within walking distance to the Haram, in both Makkah and Medina. The step by step instructions for those who were new to Hajj and the seminars were of an outstanding quality, I particularly enjoyed Dr. Abdi Razak Takars lecture.

We are very pleased with our experience and felt that our Hajj has been accepted Alhamdulillah.

We would highly recommend this agency to any first timers and those who have experienced Hajj or Umrah

Thank you

Engineer Yusuf Gani

This was my husband and I's first Hajj experience and we found it to be a life changing experience. From the well organised flights and minimal transits, to the excellent hotel locations which were within walking distance to the Haram in both Makkah and Medinah. Since it was our first time, I was extremely impressed by the step by step instructions, seminars and lectures provided as these greatly helped fulfill my Hajj.
I was also very comfortable and impressed with the hotels and food provided throughout the trip.
I really feel that my Hajj was accepted Alhamdulilah.
We would both highly recommend this agency to anyone new or those who have experienced Hajj before.

Thank you

Madame Zeinab Ali

May Allah grant you the best rewards

Wonderful, Absolutely outstanding Journey, I could not have asked for a better Hajj 2019 experience I’m sure, literally very satisfied with the services at United Worldwide Travel had provided us in Saudi Arabia.

Professional services provided for my Hajj. Good communication was provided throughout. I would highly recommend using them for your Hajj and Umrah for future insha’allah requirements.

May Allah grant you the best rewards.

Dr. Mohamed A

What a shameless, immoral and corrupt business service. Since when did the holy act of Hajj travel become a snake-filled cesspit of fraudsters preying on the innocent religiosity of hardworking Muslims?
Travel agencies such as this one do nothing of benefit to anyone except fill out paper forms, scan a few documents and send a couple of emails. It is entirely a bureaucratic endeavour which requires no skill or expertise. Yet thousands of Muslims every year pay money to these agencies; often, the money will be in the amount of thousands of pounds. Travel agencies should be disgusted and appalled by their reckless pursuit of profit. Horrible, absolutely horrible.