Had to wait ages to be seen just to pay something off my holiday & then was ignored by a member of staff named Anton who then went straight to someone else who had just walked through the door & was very rude to me when I pointed out that me & another guy had been waiting first. Lisa the manager was very nice & helpful & quick once I was seen. There was no need for anton to be rude to me.
Mike Phillips
Was asked what my query was, and then asked to take a seat to wait. The male assistant had a surly attitude and was quite obviously taking his time with the customer he was with as my query would have taken him past the shop closing time! After 15 minutes I left. Most disappointed with this service. Have used Thomson for my holidays these past 2 years via web booking, but will have to think again in the future after this customer service.
Fiona Hickey147 days ago
On Saturday we went into Tui in Harrow to book a trip and I would never normally leave a review but in this instance we have to let it be known how lovely and helpful Billy and Danielle were -they went above and beyond and done their very best to get us a much appreciated great deal on a upcoming holiday to NYC - thank you guys you are the best.
Wendy Dunn238 days ago
No complaints whatsoever. Wonderful hotel, staff and service. Beautiful views.
K238 days ago
Popped in to book a holiday. They were very helpful.
William Leighton1 year ago
Always fantastic and helpful.
Linda Flynn1 year ago
Whenever I call or visit the Harrow store I always receive great service from all the kind, knowledgeable and helpful staff.
Sarah tennant2 years ago
My trip yesterday to the TUI store in Uxbridge I found my Advisor called Mel was very helpful and understanding very knowledgeable considering what we are going through.Im happy with the outcome
