Dream World Travel

***AVOID THIS COMPANY***

In January 2020 I booked two business class flights to Cape Town through this company for travel in 2021. As a result of travel restrictions our flights were cancelled and I was issued a travel voucher. The travel restrictions continued so in June 2021I cancelled the flights and I was given confirmation from Qatar airways that they refunded the full amount to Dreamworld Travel on 1st July 2021. I was then informed that I would be charged a 15% admin fee by Dreamworld Travel. This amounted to a £650 admin charge. I was told in July 2021 that the refund would be in my account within 4 weeks. 8 months later and after emailing them weekly I was still waiting for my refund.
I took out a county court money claim against them in May 2022 at a further cost of £205.
Dreamworld Travel do not want to be taken to court and today they have settled in full and refunded me to avoid a court case.

I WOULD ADVISE ANYONE IN THE SAME POSITION TO DO AS I HAVE DONE IF YOU WANT YOUR MONEY BACK.
IT IS A STRAIGHT FORWARD PROCESS ONLINE THROUGH GOV.UK.

i want to give a zero star but i do not have an option.. anyways, let me let you people know that it is a fraud company with some ultimate cheaters working here. Me and my husband have been trying to contact the customer care of this company for two days, they put us on hold for 2 hrs, on our regular working day and do not pick up the call. We had booked our tickets for £2600 to US but could not arrange a US visa since there were delays from the Embassy side. We then asked to reschedule our flight. There was only one option to reschedule through phone, however no one picked up our call for 2 days. We somehow got connected to them only to know that they would charging unnecessary high amount to us. Me and husband were literally in trauma for two days when they did not pick and once they got connected, they told us the flight which was not even on their website and charging 800 £ extra. We saw a better flight online, but they told us that those were just online price and we cannot get that price through phone. We were shocked how is it even possible! They charged us a lofty amount for everything, irrespective of our emotions and knowing that we were already suffering as we could not get an early appointment. Now we have asked for a refund, but they tell us we could not get full refund, 15% will be deducted and we would receive our money in 3 months. These guys have literally locked our money for three months, and caused great inconvenience. I would recommend not to book from this website, they are just cheaters and very very unprofessional.

I would never recommend this travel agent even to my worst enemy.

Book our holiday back in February 2022 to travel the 20th July 2022. For the last 6 weeks I've wasted loads of hours on hold only to be told the same thing, they kept promising that we would get our tickets 1 month before travel, then they said 10 days, then they say we had priority only to receive an email today saying
"Firstly, we would like to sincerely apologize for any inconvenience caused due to this unforeseen situation and we have been trying our best to procure any availability for your trip but unfortunately, in light of current circumstances and inventory based error, the efforts are in vain, hence, in order to avoid any delay and inconvenience for you we shall escalate a prioritized refund for the amount you paid, to our finance department"

What current circumstances? They never paid for our tickets on time and when they try to book it at last minute the prices had rocketed sky high. And with an stupid apology they think they made it all better.

I worked so hard to go home and visit my family and my father's final resting place, he passed away last year during the pandemic and haven't been able to visit his grave and this people think by saying " Oh sorry" suddenly it's all better.

So please, please read all the bad reviews that they have and go somewhere else for your travel packages.

I have together with other that have been affected by this company, contacted bbc watchdog to make sure they don't do this to more people.

Wow, Wow, Wow. Well, I guess experiences are personal and you may use them at your own risks. It is obvious I will never approach the company and will even look into its directors to avoid any company they are involved in. Exactly like many on here, I booked my flight months ago only to learn AT THE AIRPORT that our names are NOT on the airline list to fly. Dream World travel shattered our dreams and did NOT pay for our tickets and rather just used our money for other purposes. This is a massive fraud as we are not the only one. I will report to Action Fraud as they are dangerous. Like many, I will also contact customer service to listen to which rubbish they will take me through. My wife called and the agent was super rude, hang up on her after refusing to apologize arguing we were sent an email. How come I receive their emails about the invoice and flights and did not receive the cancellation they said they sent back in June. Total nonsense. Anyway, enough ranting and start acting. Good luck anyone looking to book with them. I can see some good reviews and that's very odd.

Can't give zero star as they deserve it. I booked four tickets with dream world travel in May 2022 and a week before departure I received notification that my flights were cancelled. I called DWT and was told to reschedule. So went on and had to reschedule my tickets towards the end of that month. Again near the departure date I received another email that my flights were cancelled again and told to book alternative dates. How many times you expect someone to change the dates. The alternative dates were not a few days but more than a month. I asked them that I can't wait for this to keep happening and wanted a refund. They sent me a form requesting 15% of the total tickets amount plus £60 per person extra charge saying this is in their terms. I told them it was not my fault and you and the airline cancelled my tickets twice, but they won't help and don't care. You got to be hours on the line and sometimes they disconnect or transfer you between their colleagues. Their English names of Lisa, David, Jack,etc are not real and all from South Asia with that accent.
I have now asked my credit card for the refund. Absolutely worst experience with these guys.

Paid for my flight ticket online and it was Cancelled 2 years ago by the airline. Airline has confirmed money was refunded to travel agency.
Am still waiting for my money, a bunch of liars not trust worthy. Be very careful they may sound nice over the phone but when it comes to refund your money they make it is very painful. I’ve email the travel agency many times and it’s a shame, it is the same response that we have forward your request to our finance team.
I will not let this company keep my money for so long this is an absolute disgrace.
I am now seeking legal advise to get my money back.
Don’t fall under their charm.

Flights booked in 2020 and were then cancelled because of covid. Even though the airline cancelled all flights as you couldn’t fly into the country we were told a 15% admin fee would be taken from our refund from dream world. 2 years has passed waiting for our refund and nothing. We competed a section 75 claim with our bank around 2 months ago and have now received the refund In full. Worst company I have ever dealt with. Do not book with them or expect good customer service.

If I could give minus stars I would.
PLEASE read bad reviews from others and there are so many!! They pay people for the good reviews.
DO NOT USE THIS DREAM WORLD TRAVEL!
If you have already booked and like me read reviews after not getting e-ticket do not believe them if you finally get through.
They are scamming the airlines for the money. You should be able to get your money back from the bank you paid with. BUT you will not get on your flight!! They are using fake cards and booking through different airlines and code sharing so they can’t trace back on how it was paid. But airline will catch up and you won’t get your flight or worse you will get there and not be able to return!
I was told when I was at the check in desk at the airport that I was not on the list! Even though I had called airlines and confirmed my booking was paid and my seat booked! I even checked the app for my flight which was still showing my confirmed seat 20 minutes before!!
So a wasted journey to the airport and back again, trouble of claiming back money and trying last minute to book another ticket which cost triple the price than if I had originally booked direct with the airline! I ended up on a 33hour flight on mixed budget airlines to get to my destination.

SO PLEASE DO YOURSELF A FAVOUR SAVE YOUR TIME AND YOUR MONEY DO NOT USE THEM AND IF YOU HAVE GET YOUR MONEY BACK NOW AND REBOOK WITH AIRLINE DIRECT!

I REALLY HOPE YOU READ THIS AND LISTEN TO MY ADVICE SO YOU DON’T HAVE TO GO THROUGH WHAT I WENT THROUGH