TUI Holiday Store

Shocking travel agent to deal with . They should shut this shop down, book online they have more experienced people that know what they are talking about rather than people who have no idea about holiday destinations and how to handle problems with existing holidays booked with them instore .definitely will not step foot in there again they could give the company a bad name

We visited the worcester branch of Tui at worcester Chapel walk and feel we were looked after so well and especially by a lovely lady called Dee. We are over the moon and can't wait for our honeymoon in Cape Verde next year and appreciate all the advice and support by Dee, highly recommend going in to this store rather than booking online, it makes it all part of the experience. Lovely staff at this branch :)

I called the Worcester Branch as I hadn’t received email confirmation from an online booking. I spoke to Maddie who was so kind, efficient and helpful! I will definitely be booking in the branch instead of online from now on. Great customer service! Thankyou

Booked flights with tui. Need to sort accommodation. Stood outside door locked as 2 staff blanked my partner & I (apparently short staffed but cannot answer a knocked door) for 15 minutes in the cold even after knocking on door. I’d recommend going elsewhere as the staff are complacent & don’t care! Will be sharing photo & visual evidence of being ignored on Twitter & tag with date 23/10/2022

14/11/2022 Please all note to below response: it took 3 weeks for a poor response on this matter. We went to co-op the same day of this matter. Same amount of staff & had a better experience (they said it’s common at tui Worcester bad service). I’ve spent allot of money with tui over the past 20 years, the Worcester store is a bad reflection of the brand.

30/11/2022:
Update from tui today now telling us our flights are cancelled yet weeks ago was told flights were all ok. Baring in mind we’ve now had to pay for accommodation/transfers up front with another 3rd party having been told we are confirmed.
I’m now going to do an in-depth video report on how bad tui are as they have ruined our holiday we’ve looked forward to all year

Booked yet another holiday with Tui Worcester to Costa Rica, wouldn’t book a holiday at any other store
I have always had excellent service especially from Nicky
Well Done Team !!
Thank you so much

Excellent experience booking my holiday. Tom was an absolute pleasure & so helpful. So excited!

Visited Tui’s Worcester branch to enquire about a holiday , I was given some great knowledge and advice by Tom! Will definitely be booking in store from now on thank you!

We booked a holiday with the Worcester store, and due to family illness, reluctantly needed to cancel. We were not entitled to a refund, but Amy Ford, the manager at the time, liaised with head office and we were offered the chance to postpone and book at a future date which was amazing. Staff were very supportive and helpful, and we cannot thank or praise them highly enough, but especially Amy, who went the extra mile.