Travelpack

Great phone service, really helpful to get information at 22:00

I am for refund from them over 2 years, I ring on Saturday 26 feb 2022 they said have been processed sent back fly now paid later to paid me fly now come they have received no money from them I spoke to travelpack again on MONDAY 28th Feb and he said the refund it fail go through which is impossible as fly now paid later they must the rules by fca travelpack are tell staff delay the refund we report this to house of parliament by issuing refund holding people money they should giving a full refund as rules from government and dont any changes from taxes and airline schedules fail that if don't use is fully refunded under eu rules as follow
TRAVEL CANCELLATION REFUNDS
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If your travel plans have been cancelled by the operator, then you may have the right to a refund.

Travel Cancellation Refunds
The advice on this page only applies where the company (or operator) cancel the travel plans. It will not apply if you wish to cancel.

If your holiday, flight, ferry, cruise, or train gets cancelled, you have the right, under various EU laws, to your money back.

However, given the unprecedented times the world is currently facing, in light of the Corona Virus/COVID-19 pandemic, many companies are offering refunds in the form of rebooking or a voucher to be used when worldwide travel restrictions have been lifted. This may be a faster remedy and you can of course accept this option. Some European governments are currently putting in place emergency laws for such arrangements with a push towards consumers negotiating with holiday/travel companies in order to find a mutually beneficial solution. This is mainly due to the fact that most businesses are faced with huge cash demands at a time they are not fully operational. Consumers, where practicable are being encouraged to compromise.

There is no legal obligation on any passenger to accept a rebooking or a voucher, and you can insist on a refund, but at this time there may be long delays before monetary refunds are processed and pursuing through the courts will be a lengthy process.

Flight Cancellations
Regulation 261/2004 on Air Passenger Rights provides that in the event that the airline cancels, the passenger will be entitled to a refund, or re-routing to their final destination. Some airlines have been offering vouchers to allow passengers to travel at a future date, and some airlines have removed the online refund facility to push passengers into accepting vouchers.

Passengers are within their rights to accept the vouchers, but there is no legal obligation to. If you would rather a refund, you do not have to accept the voucher, and you can insist on a refund instead. However, under the current extraordinary circumstances, it may be some time before these can be processed and governments are encouraging consumers to negotiate with companies in order to reach a mutually suitable resolution.

Airlines are obliged to provide the refund within 7 days but given the unprecedented nature of the effects of coronavirus/COVID-19 pandemic, this is very likely to take much longer

This company doesn't deserve any star, waiting for refund since December 2020. Always giving excuse that my refund is been process. I was willing to wait knowing what travel industry like during the pandemic. When I enquired again in October 2021, they said will be process in December, and another enquiry in March this year it will be processed in mid April. They even goes as far as taking my credit card number to refund into. LOL, Since than no reply to my emails at all. Dont think they want to refund. Dont deal with this company if you dont want to loose your money.

Do not use this travel agent. I’ve been waiting for a refund for flights booked for June 2020 and still have not received it. I have also been told that when (if) I do receive it, an admin fee will be deducted at £30 per flight. I’ve been emailing them for months now asking for an update, and they have stopped replying. Save yourself the hassle and book elsewhere.

Please avoid this agency at all cost!!! This company does not deserve a star, if I could give minus I would. I am still waiting to get a refund since May 2020, they keep saying that haven't received the refund from the airline, they have kept the booking on a high priority and their accounts department is chasing the airline which is BA
Who believes that? Since 2020? They are a fraud!!!

Note very honest people! After my flight has been cancelled in Aug 2020 due to COVID restrictions they told me that only voucher can be provided. And I can only use voucher via them. Well two years later only after I threatened to use an alternative dispute resolution approach they agreed to request refund from airline! What a bunch of thieves!

Awful experience with company. I was stuck with them since March 2020 due to covid. I paid extra money for a new flight date which I had to change earlier in the year for personal reasons. When I was ready to book the flight I had a stressful situation, where they told me my voucher only had my initial payment and my payment over £120 was missing. I would call customer service everyday and sometimes multiple times a day speaking to new staff with little to no help. They would not resolve the issue on time and would never call back. Every passing day only made my new flight dates more expensive. Oh yes, and the new quote they gave me was £400 over the prices available on the BA site. Avoid this company!

I've used this company a few times for booking flights only and not once have I had an issue. Pricing is also very good.