LycaFly

Avoid at all costs, trust pilot reviews are not recent. Unreliable, extremely rude customer service. I paid for hotel booking and the hotel denied any booking with my name!

You’ve been warned!

I always book through lycafly online website..get good deals

I booked tickets, due to covid the flights were cancelled. Lycafly deducted £1500 from me by giving excuses. They refunded the money back after 8 months of only £1300 out of £2800. They are not refunding the full money back to me. I am very disappointed. As per the rules of Airlines, if airlines cancel the flights because of covid customers should get the full refund. I will be making the further complain to the relavant body.
Do not ever book with Lycafly as you will definetly loose your money. The staff are very rude. When i asked for my refund, i was pushed to agree on their terms via email as threatned me that they will not pay any refund if i do not agree on their terms. They were not agreeing to refund me even £1300 even if i do not agree the terms via email.

Lycafly provide the worst service one could ever have. During covid times when there were direct flights and they had to cancel it, they called to say that the change of fare would cost per person £40 which is some tax but it was actually their commission. We asked for a written email confirming the same which they could not send us as there was no such tax. They are big time liars with very poor service. A total scam. Would request people never to book from this scamters.

Lycafly is not trustworthy, I have booked my flights in Jan 2020, flight date May 2020, my booking was cancelled due to covid-19 travel restrictions to India from UK. I have been chasing Lycafly more than 1 year for my refund and still my refund is not been processed. I only get assurances but the refund is not processed. Do not book tickets with Lycafly is a fake agency where they charge cancellation fees and then refund amount which should had been refunded is being held. Airlines have refunded full refunds to their agents and Lycafly is making money out of peoples undue circumstances of Covid-19 scenario. I would not even give 1 star. Unfortunately Google should been having system of under rating as well.

I booked and paid for a flight in June 2020 which was cancelled due to covid after numerous phone calls and emails i have still not received a refund.this is Despite them stating on their website that all payments are held in trust until you complete your trip.i would not recommend this company.customer service is awful.update 03/08/2020 I have still not had a refund or any updates or contact from this company 18 months on.DO Not USE THIS COMPANY.
Update. 05/10/2021 I have still not been refunded, they have used every excuse in the book not to refund me, worse travel company I have ever had the misfortune to deal with, customer service is appalling.Warning. Do not use this ripoff outfit.

Listen up, I'll try to help you'll out. Similar to many of your situations I too had booked air fares prior to the pandemic. Basically Demi Robinson who only replies via email and that too 10 mins before closing on a Friday failed to follow directions from my bank following a charge back request. I kept an audit and always cc'd my bank so they could see my struggles. Gather evidence to show you are willing to fly but the government of India has banned all flights from the UK I had paid via means of a bank transfer. Also ring the bank for an update weekly. The situation humbled me and I'll now always book via the airline and buy travel insurance. Also I rang the airline who confirmed in writing they had refunded lycafly in full as soon as the pandemic kicked in and when gov of India closed its borders to the UK. All the best.

So disappointed with the service from LycaFly,
My return flight was cancelled by the Airlines back in March 2020 and I'm still sending continuous emails for a refund, they keep giving me a date and it always falls short. Ive always booked my flight tickets from LycaFly but unfortunately I would be reporting this on Trustpilot as well :(