Global Hoppers

I take no pleasure in writing this review but have received such a poor level of service I feel the need to make potential customers aware just how awful Globalhoppers are as a company - If I could leave a no star rating, I would!

Avoid like the Plague!

Booked a long weekend in New York for myself and my 11 year old daughter for her birthday at the beginning of February and specifically requested a TWIN room and not the DOUBLE room as advertised on Travelzoo.

Such a basic request should not have been ignored.

The agent (Alton) who took the booking was overly pushy and informed on numerous occasions that there were only two seats left on the flight on the flight on the date requested and I needed to leave a deposit to secure the booking.

I reluctantly left a deposit and continued with the booking the following day.

Once the booking had been confirmed I requested written confirmation of the booking which was duly sent view email and at that point I queried the double room - I was told that a request had been made directly with the hotel and everything will be okay for the duration of the stay.

Upon arrival at the Paramount Hotel in NYC I checked into the hotel but I was informed that I was booked into a double room not a twin room and had the travel agent requested a twin room, this would have been actioned.

The room that had been booked was in fact the cheapest room they had available and that I would need to upgrade to have a twin room.

Due to the time difference, I was not able to speak to Globalhoppers directly so after a 8 hour flight plus a 1 hour transfer, I had no choice but to upgrade the room at my cost.

The hotel staff were as helpful as they could be but the fault clearly was clearly down to Globalhoppers.

I called to speak to Globalhoppers customer services to voice my complaint but was told that would need to email my complaint and someone would look into it in due course.

I was told that they needed to investigate to find out what had happened and I would receive a response within 28 days which seemed rather excessive due to the fact I had presented them evidence that they had not actioned a basic request to have a twin room, not a double.

I have travelled to many countries over the years and have never had any issues with requesting a twin room over a double room.

Low and behold I did not receive a response within the 28 days of voicing my complaint and I called into Globalhoppers customer services to find out what was going on. However I spoke to seemed to hide behind a language barrier and kept advising I needed to wait for an email response.

I finally received an emailed that basically stopped short saying they were not to blame and had I have contacted them during my stay, they may have been able to have assisted which I find impossible to believe as they have not even offered any form of financial remuneration only a disingenuous apology they hoped would not deter from booking a future holiday with them!

Unbelievably shocking to say the least.

I have attached the invoice for the amount I ended up paying to upgrade the room and I was not asking Globalhoppers to contribute the full amount but to not even offer a token gesture is disgusting.

They are a dreadful company to deal with. They have no scruples or ethics.
We wanted to change hotels in cyprus they charged us 157 pounds extra. What they didn't say was we were changing from a 4 * to a 3*. Totally unethical! Now they do not want to know. The hotel they sent us to was very poor. Badly in need of refurbishment and the food was awful. Luckily we were transferred to the sister hotel next door which was really good. But they had tried to tell us the food was the same. It most certainly was not. Do Not book with them. All they are interested in is the money not the passsenger.

Only given a one star because the option wasn’t there to give zero!
This company did not book on our baggage on to our holiday and on arrival at the airport we had to pay a further £400. The airliner said this was a common issue with travel agents and gave us a receipt to obtain a refund after our holiday.
Turns out nobody at global hoppers wanted to acknowledge the issue and after 20 days we were issued just a partial refund!
They refused to pay the full amount we were out of pocket.
Completely unprofessional AVOID AVOID AVOID

We don't hate this place, we hate that you supplied us with the furthest away, cheapest, dirtiest room in a self catering section 10minutes across the road from the main all inclusive complex which we paid for. Your admin team were horrific to deal with when trying to resolve. Hung up on me several times and did not call back with a solution. Absolute shambles of a company, as a result we will never use you again nor will we return to this hotel. We will also be contacting your regulator for a formal complaint and investigation.

Worst customer service complained about global hoppers but used the excuse will contact our suppliers yet it is global hoppers who are at fault. Manager Gracie gave us alternative holiday 8 hours before we were going to fly so didnt give us a choice. All promises were false from luggage to transfers .after following their complaints procedure they were quick to blame their suppliers. Have complained again but no response.please avoid unless you are ready dim witted please readreviews. They should offer compensation but would rather rob you.Gracie, Joy and all others absolute waste of time, but they will call you back under a different name, really disappointed

Avoid this high pressure company and I wish we had read these reviews before booking

On Sunday 12th May at around 21.15 we answered a link for cheap all inclusive holidays. We got a call back from the company concerned and were on the phone for over an hour.

We said we wanted to book a 7 night holiday from London Stansted or Southend airports to Majorca, for 4 and all of us sitting together was critical. Throughout the call we were offered varying different holidays to look at online and from varying airports and counties, apart from where we wanted to go to and from.

I think the company are not in the UK although he said they were in Barking but he didnt know the M25 motorway! that is misleading

In the end after some back and forth it was late and we were feeling pressured into booking we agreed a holiday for 6 nights and they gave us the flight details. Several times I requested that we would be sitting together and was told yes we would be. He even told us he changed airlines from Ryan Air to Easyjet so we could sit together.
By now the time was 22.25. We then went to bed –
I got a call 15/20 mins later from someone else saying that they couldn’t put us together and there would also be an £18 per person per flight admin fee from the airline, which we were not told about. He said there would be approx. 15 rows between us. I said this wasn’t acceptable and I’d need to confirm with my wife in the morning as I know it is a deal breaker as our request was always we had to sit together, children are 7 & 10 and we are nervous flyers.

The next morning I emailed and called as soon as the office opened to say that it wasn’t acceptable and we would therefore like to cancel the holiday. From then the company have said no. I have attached the email chain for you along with the original email. They have told me to claim on my insurance.

Throughout the process they have been rude and very aggressive in their manner. All of their emails are un-named and from a generic address. I have asked for their complaints procedure which they are just saying email a different email address. They are just refusing to discuss it and keep saying the same comments. You will see they offered £40 in “closure of the issue and full and final settlement.”

Had the seats been together we would have been happy to proceed with the booking as arranged.

Today they have said that they delivered the flights as advised, albeit we are not together as they did first say, accommodation as booked sot hey have done nothing wrong and wont be refunding any money.

They are also ignoring my request under the GDPR 2018 for my data to be forwarded and my calls that they claim I agreed to all this.

I have reported this to my credit card company and also BBC watchdog,

PLEASE AVOID TO SAVE DISAPPOINTMENT.

Awful company they offer you a price then after confirming booking they start adding charges, blaming this on others ,but as soon as they have your cash they offer zero customer service Abysmal! Adding to this since we have had our trip, we were blatantly lied to about what this holiday would offer, none of the transport we were assured there was existed and the "powdery white beaches" were stony, remote and mostly private.

Shame I can’t give ZERO, after trying to take my card details and code off back of card before even giving me flight details or confirming price a RED FLAG was brought to my attention, he then gave me flight details and confirmed the price I had seen on HDC, He then went through details and card details before then saying there were more charges to be added nearly doubling holiday cost, when I refused and said no he then began ranting at me to which I politely said Steven ( and a Steven he was definitely not might I add) you take one penny from my card and I will do you for fraud. Stay away from this sneaky nasty company and don’t let them bully you into booking