Virgin Atlantic Holidays Shoreham-By-Sea at Next
Kingston Broadway, Holmbush Centre, Shoreham-by-Sea BN43 6TD, United Kingdom
4.1
15 reviews
8 comments
RQV2+2M Shoreham-by-Sea, United Kingdom
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Monday: 9–18
Tuesday: 9–18
Wedneasday: 9–18
Thursday: 9–18
Friday: 9–18
Saturday: 9–19
Sunday: 10–16
Tuesday: 9–18
Wedneasday: 9–18
Thursday: 9–18
Friday: 9–18
Saturday: 9–19
Sunday: 10–16
We used to book via their website but now it’s so much better and easier to go into the Shoreham store in Next. The Personal Holiday Advisors are so friendly and unbelievably helpful, I couldn’t recommend them more highly. Even if you’re not ready to book your vacation, dropping in to have a chat and talk options over is such a breeze. Nothing is too much trouble and you’re never pushed into purchasing a holiday you don’t want. The Virgin Holidays at Next in Shoreham is the only branch we would go into.
Polite, courteous, and knowledgable staff.
Before booking, they knew all the special assistance and things we would require and they said no problem at all.
But that's all it has been, problem after problem.
Not being able to book our seats now Virgin are trying to get more money out of us for seats we would require, booking errors, special assistance errors.
Went into Shoreham-by-sea Virgin to get assistance as they have been ignoring us via phone and the assistant who had an attitude from the start couldn't care less. She said I need to call Virgin Atlantic if I have issues. I said your our travel agent, to which she said 'and what'.
They got our £14,000 booking and now they couldn't care less.
Please avoid! They may have been the number one company before but I haven't seen this, so not number one in my eyes.
There are better companies for an American holiday out there. Also if you are Disabled or need extra help, definitely do not book with Virgin. They make everything more difficult.
I wish I could rate them highly. I have made a complaint and will update my review and rating accordingly.
Last word for now. Virgin Shoreham-by-Sea needs retraining and how to treat customers. I hope it's just this store with an attitude and laziness.