TUI Holiday Store

All staff in Chesterfield Branch
Helpful and knowledgeable. Rebecca was brilliant helping
with our online check in and Visa form required for Mexico. As we were apprehensive re
doing these the advice was appreciated. Just back from a lovely TUI holiday in Mexico
and looking forward to our next TUI holiday to Costa Del Sol in May.
Lynne S Chesterfield

Due to airports across the country being in a bit of a crisis at the moment with horrific waiting times through baggage drop off and security I thought I would pop into the TUI and get a sunflower lanyard because I have hidden disabilities which may help at the airport as over crowded claustrophobic situations give me panic attacks. I went into store to register my disability for a lanyard, however they did not have any in stock?! Not very inclusive even though TUI claim to be. No proof of disability was required to register. Which means potentially everyone that books a TUI holiday can register for a lanyard no questions asked which means people with genuine disabilities are pushed to the side. Unfortunately holiday makers have obviously found a potential loop hole so they can queue jump at the airports. I was told I can claim a lanyard at the airport…. Which probably means I’ll have to join another queue just to get a lanyard which branches should have in stock seems as though TUI are “inclusive”. Not very professional and proof of disability should be required to claim a lanyard.

Food was a big letdown. Final day the music was way too loud and it took the restaurant manager to tell him to turn it down after complaints from the staff and guests. Lifts were out of order for most of the second week.

Very good store, staff extremely helpful and polite.
Pleasant experience.

We recently booked a holiday in the TUI Chesterfield store, through Ellie Carley. Ellie was very helpful right from our initial enquiries, she was very patient and nothing was too much trouble, she looked into things for us and was very fast at getting back to us. Every time we pop into store now to make payments she always greets us with a lovely welcoming smile. We would highly recommend the TUI Chesterfield store & Ellie.

We generally always book with TUI, but have always done it on-line. As we were booking a special holiday I wanted to speak with someone for peace of mind. I called the shop and was dealt with by Lyndsey. She was very knowledgeable, friendly and efficient. Thank you for making the booking process so easy for us.

We have booked several family holidays with Tui and have never been disappointed with the service we have received in store. Sarah Leveridge has been a go to travel agent for us and has never let us down. She goes above and beyond to get us the best deal possible, we will definitely be returning to book our next family getaway with Tui Chesterfield!

Went to book a Lapland trip and had the pleasure of dealing with Sarah nothing was to much trouble. She was very helpful and professional going through every detail so our trip was amazing