Hays Travel Weston Favell

Polite and helpful staff. Listen to your needs and do all they can to accommodate this.

Lovely girls ...after a little hiccups with boarding passes and seats ..and me getting stressed .... they sorted it chole your a absolute star.. and the rest of the team at weston favell too..by the way that cuppa was what I needed thank you all....

Went with an idea of what holiday we wanted and met Chloe. She guided us around the options available and even though we were picky she remained positive. Chose a holiday but once home changed our mind due to reviews (Seriously bad mosquito problems and I react badly to bites). Called Chloe and she called tour operator then called us. We could change holiday but needed to be outside 21 days and that ended at 5pm. At 3.45 we made it back to Hayes where Chloe was waiting and found an alternative holiday that was perfect. Thanks Chloe you were so kind and polite despite our inability to make a decision. Much better than booking yourself and she even checked us in! Amazing service 5 stars.

Very helpful.

I remember going in there with my father to see Chloe and/or Morag.

Mel Herbert has been an absolute star. I contacted the branch to see what my options were re moving our holiday to next year, charges etc. After having a nightmare with TUI earlier on this year waiting weeks for responses, I have to say I am so impressed with the service I have received from Mel! I received a response the same day clearly explaining my options and I have now arranged to move our holiday to next year. Process was quick and efficient, thanks Mel! Will definitely book through this branch again! :)

Just popped in for information very helpful.

excellent service xxxx