Preston Travel Centre

Preston Travel Centre have got to be the worst travel agents I have ever come across. Recently went on a hen do with 12 friends and even tho the bride wanted Benidorm, the agents convinced her this hotel in Lloret De Mar was perfect for our needs, all inclusive and only an hour transfer from Barcelona airport - brilliant!! How wrong were they?! It was in fact the best part of a 3 hour drive! After being dropped off by the side of the road (not our hotel) and our Spanish friend receiving abuse from the female coach driver for asking for directions, we made it to our hotel with the help of 2 policemen. First impressions - looks nice. Checked in and told we had to pay room tax - at no point did Preston Travel inform us of this! We made our way to our rooms and stepping out of the lift we felt like we were in a hostel! On further inspection of the rooms we discovered that they were actually double rooms with an extra bed put in to sleep 3!! This was a health and safety hazard as the balcony doors and wardrobe wouldn't open because there was no room! After all the travelling we were starving so went to see what snacks were available from the ALL INCLUSIVE bar. Frozen sandwiches that's what. We had a type 1 diabetic and a pregnant lady in our group. Not ideal is it?
We rang Preston Travel and the customer service we received from Abby was disgusting. She needs lessons in customer care, denied any responsibility and blames Jet2, even though we paid Preston Travel, was recommended by Preston Travel, not Jet2, £332 each for 4 days all inclusive - which we found wasn't available. Not to mention the name changes we did. First quoted £100 each then Preston Travel upped it to £150. Jet2's website quoted £35 per name change.
This travel agents should be avoided like the plague - disgusting customer service, they should be ashamed. If I could rate them 0 stars I would.
Legal action pending.

Having travelled extensively, I am very aware of what a good travel agency and what a bad one entails. For the last half a dozen years I have been travelling long and short haul and booking through Preston travel Centre and in particular the agent Nick! Who is both very truthful, genuingly cares about booking your holiday and he is very honest about ideas where we suggest we would like to go and often to the cost of the holiday and making it a cheaper destination. I can honestly say from the time of booking, the price, the experiences he has advised us on - it has been beyond 5 star and i would never book with anyone else. I am off to Thailand in a few weeks again booked through Nick and have my next years already in the pipeline!
If you want a holiday, 100% I would recommend booking through Preston Travel and if Nick is available ask for him! he has made every holiday amazing for us and would never book anywhere else

DO NOT BUY HOLIDAY FROM THIS TRAVEL AGENTS
Unless you want them to steal your money that is?! We bought a holiday however had to cancel, was told we would receive refund in 14 days. It’s been over a month and they still haven’t refunded us!!!! Heard to many bad things about this place since

Excellent Travel Agents and company. Superb end-to-end customer service. Nick particularly has been so helpful and patient throughout each of our holiday bookings, guiding us to the best value for money options, researching local resorts to ensure we chose the best one for us (and were not easy customers..lol) . I can definately recommend Sandra and her team for any holiday bookings. Well done guys x

I just wanted to thank the wonderful Nick at PTC for sorting out a wonderful holiday for us. Our friends are getting married in Vegas next year and he booked us a weeks stay at The Bellagio with flights. We then decided to tag on a road trip after our stay in Vegas and Nick quickly and professionally made all the arrangements necessary to accommodate our change of plan. Thank you Nick and all at PTC for your superb service!

Excellent service from Preston Travel Centre. We booked a trip to Disneyland Paris through Preston Travel Centre and Sandra was very helpful and customer service was brilliant. Sandra talked us through everything and helped book our PCR test and gave us all the relevant paperwork we needed to do and our trip was made alot easier. Thank you Sandra

There is only one place to book your holiday, they are friendly , very capable and very , very patient! We’ve had several holidays , using Preston travel centre and they helped us with everything, even the location forms were filled in by them and emailed to the hotel already for us to just pick up.
We can’t recommend them enough .

Absolutely brilliant company to use. We were kept informed about everything to do with our trip and helped so much by Nicky. After moving our trip from 2020 to 2021, we finally made it to Lapland. Thank you for all your help