Excellent service fantastic staff will definitely be booking here again
Alison Grayston
Friendly staff but on 3 occasions have given me incorrect information. Won't be trying again
Alaina Baron
Book all my holidays with these excellent all round your doin amazing guys keep going
B Bargain357 days ago
This review is for the Preston branch but now it's closed and trading under hays travel it won't let me leave a review. I had some complaints about a holiday I had been on but they said take it up with jet2 which I have done still heard nothing. Seemed nice when I was parting with my money - then again aren't they all? Quick enough to take your money but cannot be bothered to sort complaints out passing the book immediately. Won't use any of the branches again. Get ripped off once that's one too many.
Emma Collis2 years ago
Booked my holiday with Katrina at WTL can't express how amazing she was. She sorted all my tests, my travel money, my tickets and covid requirements and shes been on hand the whole time for me for any questions I had. Will 100% Book again with these guys all the time! Fabulous service and truly look after all customers! Thanks again guys so much!! Xx
Danni Murphy2 years ago
From start to finish all the girls there was amazing helping me out with the things we had to do to fly to make sure it was all correct. They couldn't do enough for you. My place now to go to when I'm going away again. Thank you so much xx
Karen S2 years ago
AVOID AT ALL COSTS! Appalling customer care, unprofessional and incompetent! Booked a cruise for April 2020 then paid balance in full when requested Jan 2020. Cruise cancelled due to covid mid march. Cruise line offered 125% cruise credit so attempted to rebook via Book in Style but they had gone into lockdown, wouldn't take calls so emailed them to see if they could organise. They responded saying they would look into it then nothing. All my following emails got no response. We contacted cruise line direct and they said based on cost of cruise our future cruise credit would work out at £600. We rebooked for May 2021. Due to covid still lurking we decided last week to transfer to May 2022 instead. It was then that we were told they had never received the final balance payment in Jan 2020 of £2164 from Book in Style and future cruise credit only would be given on money paid which was our initial deposit of £114 which works out at £28.50! Katrina would not return my calls or give any explanation of what has happened to our money. Luckily a lovely lady from World Travel Lounge called Tracey at cleveleys office got to the bottom of it for us! We will get our £2164 refunded but lost the £600 credit. They had our money over 12 months! No apology from Leyland, no explanation from them either! Gross incompetency! If you want to book through World Travel Lounge book it through Tracey at their Cleveleys branch don't risk your hard earned money with Leyland branch especially whilst their ignorant, rude manager is still there!
Pauline smith2 years ago
Excellent service from the lovely staff who worked hard to find us a perfect, inexpensive, weekend getaway for our wedding anniversary.
