TUI Holiday Store

Brilliant store. Extremely helpful and friendly staff.

Great staff

Unfortunately had to visit this store to look at cancellation options after my partner was seriously ill.
First lady was lovely, tried to help, but as booked online she explained there was little they could do. Her colleague from the bureau de change joined us. She explained about holiday insurance - which I hadn't taken at the time if booking. She insisted on telling me the benefits of taking it in future - I politely explained that at the current time, with my partner's diagnosis uncertain, I just needed to sort this booking. She proceeded to tell my that I should take insurance each time and that my arrangements "hadn't worked for me this time had they . . . "
I was so shocked I wrote down her words immediately after u left the store.
Nil points for customer service and empathy.

Lovely friendly staff , extremely helpful and knowledgeable. Nothing was too much trouble. Would highly recommend this store

Always great, positive service. Nothing is ever too much trouble, we where very undecided on honeymoon destinations and Danielle has gone above and beyond to help me and my fiancé find the perfect honeymoon, even going as far as staying behind half an hour to make sure we had different options. After having such wonderful 5 star service, i would not put my trust in anyone else to find my perfect holiday. Definetly recommend using this TUI store and Danielle to find any future holidays, although all the staff have always been lovely.