Mistral Holidays

In October 2016 we arrived early in the morning at around 1-30 am but were not given any refreshments and we were told the following day that there were cold plates of food left for us, that was a lie…we only needed a drink and the room did not have any tea/coffee facilities.
3 couples in our group we put up at another hotel due to some error….error my foot, this is normal practice by holiday hotels in maximising their occupancy at the expense of inconvenience to guests….do not get conned by Mistral.
The room was tiny and Mistral miss sold the room…a picture was on their advert page for a Deluxe room and we got nothing like that when we paid extra for a deluxe room. The fridge door could only be opened partially due to the bed being in the way and there was only 18 inches of space around the bed. We complained to the hotel but were told they could do nothing. A room at a Travelodge would be bigger. So do not pay extra if you are booking with Mistral, or better still…do not book with them at all.
The tours mentioned in the brochure did not exist apart from one.
As stated in the brochure, there was supposed to have a courtesy ferry to Bellagio…another lie, this service ceased at the end of September, miss selling again.
The sockets in the room were all faulty and nothing could be done to fix, so we had to charge our phones in the lounge, there was no WiFi in the room and only available in the reception area and that was next to useless. This was stated as free in the brochure, another miss sold point.
The TV picture would break up due to poor reception, again the staff could not do anything.
There were 4 light bulbs burnt out with the lighting in the room, we did not complain as this we deemed trivial….but shows that they do not check the rooms properly.
The brochure stated that a Mistral rep would available, again this was a lie and miss sold….we were told Mistral never have reps overseas.
My advice is do not book with Mistral and avoid the Britannia Hotel in Cardenabbia….so any good point…well the room safe works and we got fed e.g. ….one day we get lamb shanks, the next day we get lamb kebabs….I let you work that one out.

We had a brilliant holiday to Lake Como with Mistral Holidays in September and it was everything we had hoped for and more! The Hotel Excelsior Britannia had really good facilities for a three star, with a beautiful lido style pool and sun terraces. We booked a deluxe bedroom with a balcony and lake view. The bedroom was beautifully decorate. The views from the balcony were amazing, we looked out across the lake to Bellagio on the opposite shore. We went there twice on the free boat service which is run by the hotel. The food in the restaurant was good, with plenty of variety and something different every day and the cooked breakfasts were great, considering we were in Italy. The only slight negative on the food is that the picnic lunches which were given to us when we went on a full day’s outing were a little bland and the same each day, but this didn’t matter as we also bought some little extra treats wherever we were. The holiday was very interesting and we felt like we learned a lot about this beautiful area of Italy in just one week. We were well looked after by the hotel’s head receptionist Janette, who was always willing to offer suggestions of where to visit and things to see. Overall a very good all inclusive holiday and excellent value for money.

We have just returned from a Taste of Tuscany holiday with Mistral.
Fabulous! Our guide Christina couldn't do enough for us. The 3 star hotel, La Pia was a family run business, friendly, clean and great service. The itinery was excellent. We'll definitely be using Mistral again!

Found a holiday I like the sound if so am keeping it on hold for next year unless U find something I like better.

My wife and I have just returned from a great week visiting the Cinque Terre and Tuscany. This, due to covid, was our 3rd attempt. The date and the hotel was changed but thankfully we could accommodate this and I think the new hotel was an improvement.
We knew there would be a fair bit of walking but this was increased by our coach picking us up and dropping us off some 350 metres from the hotel. This was said to be because of the location not allowing a 52 seater to turn but a German coach of similar size seemed to manage it and our numbers didn't need as large a coach in any case. At Florence, Pisa and La Spezia, there were also long walks to and from the bus at our destination which was explained as being due to the Italian restrictions on access but someone should review nearer drop off/pickups while the bus could park a distance away.
We were thankfully fit enough but in temperatures of over 28°C, others were struggling.
The Kyrton hotel at Forte dei Marmi was of small Italian style and the cuisine was of typical Italian fayre with little choice which might not suit everyone but we enjoyed it. We had a nice room with a good size bathroom. An anti-slip mat in the shower/bath would have been an advantage.
The grounds were very nicely planted with outdoor seating and a small pool.
Our guide Marajana was good but put to the test by a mixed ability group. The term "hearding cats" comes to mind.
Forte dei Marmi has a part of a very long beach with expensive parasols and loungers backed by fairly expensive snack bars and restaurants. It has markets which are worth browsing. Bike hire is available from the hotel and the area is quiet and flat. For those wishing to pick up a snack at lunch time near the hotel, find the Santa Lucia pizza bar on Viale Ammiraglio Morin No.87, a short walk toward the beach.
When visiting the Cinque Terre I would include Manarola and Vernazza and then any other you have time to fit in. The train service is an excellent way to travel.
Enjoy

Lovely holiday company

We booked the Italian cinque terre trip . Be warned , A week before departure we received a change of hotel and resort to the one advertised on the literature and magazines . The original hotel and resort are still being advertised even though they are not where you will end up . The hotel we stayed in ( The Albergo Mediterraneano ) was of a very poor standard , the food was cold and not at all nice . When we complained we were advised that Italians do not eat hot food due to the weather ! Mistral holidays also used this excuse when we complained , we know this to be untrue as we travel to Italy regularly . The linen and bedding was not changed all week and we had to ask for toilet paper . The trips were good but only due to the rep , who we were informed is not employed by Mistral . She had to buy tickets for the trips on behalf of all the coach and then collect the tickets afterwards in order to claim the money back as she uses her own money to pay !! I would not book with Mistral holidays again .

We had an amazing holiday thank you so much 🙏 so simple to book and good communication.

The whole process and holiday went so smoothly.

Big thank you to all the staff at mistral holidays.

Will 100% recommend