Palletline London Ltd

Most disrespectful place I work for in my life the office staff act like they get along but all degrade each other behind backs. Not one person is in pallet line has a once of respect for u. U will never grow in this company and staff will bully the customers and the drivers. They use racist words then joke it off. I even been threatened. @ one point they was recording us and listening to are privet conversations in the tracks then throwing it back in your face and that not the law. If u offered me £1000 hr I would never step foot back in that place even if I was going to be homeless. 4 to 5 drivers leave a week. I wouldn’t recommend this place to anybody.. please believe me when I say this it’s not a joke. It should be closed down.

Have a blessed day

Have been dealing with this company and its drivers since a year ago, all I would say is they are very helpful and friendly. Customer service staff are very quick in responding to queries and very precise in giving estimates. Thanks a lot

This company has zero communication with cutomers, is completely disorgaised and caused huge dissapointment at our event when our supplies were not delivered, further to that they don't follow instructions or deliver on time. DO NOT USE

been a customer for long time, never delivered the pallet on time.
very bad attittue from the staff, totally unhelpful. will change the delivery time in the etransport whenver they like !!!
DO NOT USE this company

I work as a part time HGV driver, doing full time Uni at the same time. I have years of experience delivering all over the UK and also doing multi drop in Central London(I worked for soft drinks company for 4 years doing 12-28 drops a day).

I was sent to Palletine by my agency just to cover two days, not really knowing what to expect. Generally the people in the office are helpful, some of the managers have very good people's skills, dealing in a calm and respectful manner with annoyed and stressed drivers. Employees tend to help eachother. That's great!

I was sent to Central London on my first day to do 9 drops i.e one standard blue pallet for each drop. I was delivering to the posh areas, very rich private customers and wealth management companies. The whole run sheet was very disorganized, some of the phone numbers were missing, delivery points had wrong addresses etc. Many customers were dwelling for 30 minutes or more if they should take the delivery or not. Nobody informed them that it's a curbside delivery and that the driver won't be taking 120 kg exotic bubinga table to the 4th floor and setting it up for the baroness who ordered it.

Everything is being run on the electronic pod, so the company knows which job you're at, and what has been done, time and date of arrival and departure, customers signatures, lorry location etc. They still want you to fill the paperwork providing the same data which is already on the e-pod. Sorry guys but this is really stupid and inefficient. The 80's are gone forever along with the neverending paperwork, mullets, sideburns, bushy mustache and unfortunately great music.

When I did all the deliveries and was heading back to the depot, I received a phone call from the office and was told that I had to do two more collections. I refused and said that I'm not interested in doing 13-14 hrs shift and that 11.5 hrs shift is enough. The guy on the phone got irritated and told me that's expected from me to work those ours. I refused and told him to hire more drivers or Chuck Norris.

This company if run properly could be really great for drivers and efficient at the same time. It's impossible to survive on the market when saving money at all costs is the main goal! The things I've described above are as certain as that in every warehouse across the UK there's a guy on a forklift called Steve.

Poor quality of delivery service. If you are a tiny woman receiving a delivery to office be prepared that, you will have to carry heavy box yourself, as delivery operative refuses to push it through to the reception area (which is not inside the actual office), blaming covid-19 and company policy. Very poor delivery service. Please note, if you will try to engage in a dialog trying to find a solution which works well for both of you, courier might hysterically leave with the delivery.

Absolutely horrific experience. Delivery was a day later than scheduled which they did not warn us. On the day of the delivery, we asked for the pallet to be delivered to our garage in the back of the house while waiting at the back of the house, the driver dropped the pallet in front of our house on the street. The driver then forged our signature the delivery receipt. DO NOT USE THIS COMPANY!!!

Terrible delivery driver! The guy we normally get usually helps me in with the boxes(he takes the pallet, we take the plastic). But this guy just left everything outside(with customers inside our shop) and then swore at me when I told him what our usual arrangement was.