Mitchell's of Mansfield Ltd

I don’t really know what to say but after joining Mitchells in June 2021 and this being my first driving job I wasn’t too sure what to expect having come from a totally different industry In a male driven environment.
Well this has been the biggest surprise of my life with the way the team at Mitchells have looked after me both other drivers and the office staff , even down to Tom Mitchell himself.
Nothing is too much trouble for them to help and guide you through a very busy and difficult environment.
If you are new to this industry and want the best help and advice these are the guys for you.
Thank you for all your help and keep safe people.
Kindest Regards
Mark

My pallet was subbed to another company by Mitchell’s and is now from what I can gather lost, I’ve been told three different delivery days to which it never showed up and I’ve not been told anything until I’ve phoned. Told they don’t have the trucking company’s number for me to call. Forever waiting for emails back from the “subbed company” to be told another false delivery day. Shocking to say the least. Would not recommend as this has now cost me majorly waiting for the item the pallet contains as well as the original cost and extra postage charges.

Use Mitchell's for most of my deliveries always on time and easy to deal with. Drivers are always polite and professional.

Our go to freight movement company, awesome, helpful and shout out to our regular driver Jamie.

Mitchell's have given great customer service which is really refreshing. I find they they have knowledgeable, friendly staff which try and help you wherever they can. The difference it has made for for me in my role at my company is amazing. Thanks Mitchell's you have been fantastic! - Emily Thompson, Xylem Water Solutions

Excellent service ,had a delivery of heavy fragile tiles delivered to my door in perfect condition,spoke to three people including driver during dispatch and delivery all very professional.

After using this company for a few months I had nothing but trouble.
waiting 3 days for pallets to be collected. pallets going missing.
pallets being stored in a warehouse with bags of gravel which absolutely covered my products in layers of dust.
they placed the wrong labels on 2 of my pallets and were sent to the wrong customers. I first thought this was my fault and I had mixed up my own labels.
I sent a private courier to Newcastle to fetch one item from a very unhappy customer. I managed to cancel the other item that was being delivered in Scotland and paid to get it sent back to me.
upon receiving the pallet back I realised that they had placed the wrong labels on and the labels I had stuck on were correct. I sent pictures of the wrong labels via email and someone said they would get back to me. overall it cost me over £400 and my emails and phone calls were ignored. I am still waiting for an email back and still £400 down.
its now been 3 months and I haven't even been sent an apology.
I have been using pallet companies for 12 years and these guys are the most unreliable and unprofessional company I have dealt with.

Three times I have had a palletised 3D printer collected and returned by this company. It seems the first thing the same grumpy driver does is complain that he can't do the collection because the pallet is not on the pavement or it's too awkward to get his pallet truck under.

I'm 77 and disabled, my partner is 74, the first collecton he did he adamantly refused to help to get the collection onto the pavement. I've since learned that the collection/delivery is supposed to be from or on to the premises, not a roadside collection or delivery.

With the attitude he has this particular driver should look for different job where he doesn't have to deal with the general public.

If the company policy is to only deliver palletised goods to the roadside they have no business delivering to private properties where pallet trucks are not usually available to move the delivery onto the premises.