Yellow Van Man - Nick
8 Wainwright Cl, Rhos on Sea, Colwyn Bay LL28 4DZ, United Kingdom
4.5
32 reviews
8 comments
8726+CJ Colwyn Bay, United Kingdom
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Monday: 8–20
Tuesday: 8–20
Wedneasday: 8–20
Thursday: 8–20
Friday: 8–20
Saturday: 8–20
Sunday: Close
Tuesday: 8–20
Wedneasday: 8–20
Thursday: 8–20
Friday: 8–20
Saturday: 8–20
Sunday: Close
I was remotely organising a house clearance on behalf of my elderly, hearing-impaired step-father following the death of my mother as I had been shocked to learn that he'd been taken advantage of by several removals companies who had failed to ask the right questions or establish mutual understanding of the job prior to visiting the property.
This resulted in 2 companies performing a removal job a third doing moving the plumbed appliances and 1 of the original removals quoting to dispose of unwanted items a week later (which they should have done on the first job!).
My step-father in his panic to finish clearing the property had separately booked in a fourth company for a inflated agreed fee of £400 that was still subject to "seeing what's there" and he could be charged more if needed!
As £910 had already been spent I was livid, thankfully I found Nick online and after asking the neighbours (one gave a glowing report) I decided to give him a call. I found Nick very understanding of the situation and I could sense his frustration at what had happened, I sent him pictures of what we needed shifting - several large furniture items and general waste in bags - and he quoted £200 as he thought it could be done in an hour.
Upon arrival we renegotiated to £250 as the units were slightly weightier than expected, I thought that was fair and reasonable especially as the job ended up taking 1:15. They left with a van full to the brim and a very happy customer.
DON'T GO ANYWHERE ELSE UNTIL YOU'VE CALLED NICK!
In the meantime, family had managed to sort something else, meaning we didn't go ahead, however based on Customer Service I'm sure the service received would've been as good!
Thank you Nick!