Mercedes-Benz Waltham Cross - Used Cars

Roberto was so keen to rush the deal through for his stats, that he massively over promised and under delivered. When I noticed damage to my new glc 23 hours after I took delivery of the car, he refused to change it for a car £7k more and only offered £4k less the car I took 23 hours earlier. It took 14 days to sort this out. I think he's concealing my communication with Mercedes on his whatsapp.

I recently purchased a car from here & I have nothing but praise, super impressed with Thomas Orion in the sales team who from start to finish went above & beyond to meet my expectations, he provided excellent customer service skills & showed great expertise. He made my whole car purchase experience effortless & I felt valued as a customer & not seen as a sale or number!
Even when picking up the car everyone at the dealership were super friendly yet professional. I personally can not fault them & would definitely recommend their services.
Will definitely be back to see Thomas for my future car purchases!

We had a lovely guy called Hussein do our sale. He went out of his way to find a car that we wanted and was very informative. No pushiness to buy. He delivered the car from another branch and did his best to please us. Cannot fault the service. Best decision ever to come here! Thanks so much Hussein, we love our new car.

Avoid this Mercedes branch at ALL costs. They dealt with my issue in a wrongful and unprofessional way. The work they carry out in their garage is beyond satisfactory- just look at the reviews.

I recently purchased a Mercedes from Southampton and a month down the line, the engine management light came on so I went to Waltham cross to get it fixed- under warranty. The NOc sensor failed so they replaced it. It’s now august, and the same engine management light came on and AGAIN it was to do with the NOc sensor.

Bearing in mind, I left my car with them at around 9 in the morning, they called me an HOUR BEFORE CLOSING to tell me it’s the same issue. They informed me that I don’t have warranty and I will have for any repairs. This is the same thing they tried to ‘fix’ back in December.

I hardly drive the car and only did 1500 miles in 8 months so surely it’s no fault of my own. At this point I was thinking why on earth should I have to pay. The woman, named Louise (who dealt with my matter the whole time) who was incredibly condescending and unpleasant to talk to said that she made a claim to Mercedes warranty to see whether they could sort something out for me. I asked her, worse case scenario, how much will it cost if Mercedes can’t pay, she said over £600. I was absolutely mortified by this news and put under A LOT of pressure.

The next day after a terrible sleep, I called Mercedes warranty hotline with the intention to ask them whether a claims been made since Waltham cross were failing to keep me updated and I had to do all the chasing round!! Jim from the warranty team notified me that I AM covered and DO have a warranty which ends at the end of the year. At this point I felt like Waltham cross were trying to rob me. What’s more, Jim explained that a claim was NOT made (Louise said she made the claim before calling me) and double checked his emails or what have you. Later, he said even if I didn’t have warranty, this is something that they should cover and I should not have to pay a single penny because they installed the part back in December- and it hasn’t even been a year!!!

I called Waltham cross to ask them what on earth was happening with my car- at this point I was carless for the second day and they were not attending to the needs of my car. I also had to correct her and say that I do have warranty and I have confirmation of this. She totally disregarded that piece of information and said that she didn’t have to make a claim because the problem got rectified after she called me. THEN WHY WOULD YOU TELL ME YOU MADE THE CLAIM?! It gets worse, she then tells me the NOc sensor is fine, the issue was to do with THE WAY THEY INSTALLED IT back in December! Bearing in mind, this is the Mercedes garage that repairs cars, not no backstreet garage on the high street. Anyway, she failed to apologise for their wrongs or the inconvenience she caused. How utterly disgusting. TERRIBLE TERRIBLE customer service, especially from lousie..

I was highly stressed and would not recommend this branch to anyone. Please travel the extra few miles to get a better service, because I will.

Wouldn't let me test drive the car despite phoning earlier and being genuinely interested in buying it. I was told to wait 2 hours or come back another day. Apparently there was a despute who would the sale be accredited to and who would get commission. Cheeky salesman game, not the experience I would expect from Mercedes. Big disappointment and lack of respect for customers time.

Bought a car from here in April, process was ok not the best nor the worst. But aftercare is horrendous despite all their promises. I recently been fobbed off here and all I needed was a doc of my service history. Staff are rude and just pass you onto dead ends and no one follows up. Avoid the headache later on they’ll give you. Worst dealer I dealt with.

Total Disappointed. Avoid this branch. I am a returning customer to this branch. Last week I went there to replace my car. They valued my car, found me a new car to buy, took my card details and gave me all the documents saying I now have the first refusal of the car they found.

I was told they would ring me when the car is delivered to the branch. I happily left the place thinking I finally found the car I was looking for.

Two days later I received a call from the same guy who said the car was most certainly mine saying “we went to collect the car for you from our Romford Branch. As we were leaving with the car the manager stopped us and informed us that the car was sold to Yorkshire two weeks ago. I am so sorry. I know its disappointing but there is nothing we could do”. He went on to saying I should carry on looking for a car as I am only one person but he has 50 customers to find cars.

I phoned the branch to speak to the manager but was told there is no manager until Monday. I asked the sales person I spoke to (not the same guys who sold me the first car) whether if the system would keep a sold car in such a way, the sales person said that should not be the case. He said “i understand if its one hour but not two weeks”.

It ruined my trust and confidence in Mercedes team. This is the second time the same branch let us down.

After speaking to a former mercedes employee he said “Mercedes system is very efficient and it would never keep a car sold two weeks ago on the system. There is something fishy about it. I would report this as someone is bringing disrepute to Mercedes’s name. Head office will chase this up. The Mercedes I know will not tolerate such bad treatment”.
I have the paperwork of the car they said will be sold to me which I will be sending to the head office. I will follow this issue up as further as it goes as I am disappointed with the service and treatment.

I cannot recommend this showroom. I purchased a nearly new E Class Cab in July 2021 online without seeing the car. Anthony the used car salesman dealt with the sale and although he was pleasant & polite, I had to chase him several times to get updates on the delivery etc. When the car arrived, it came without car mats which were sent to me approx. 2 weeks later (after chasing) I then had an issue with the roof which jammed and MB Roadside Assistance did a temporary fix resulting in me having to take the car to a local dealer who had to order a new pump fpr the roof mechanism from Germany so I have not been able to use the car for over 2 weeks. I also noticed the wheels were out of balance. This was checked at the local dealer who confirmed all 4 wheels were substantially out of balance and they would have to charge me for balancing the wheels. I spoke to Peter Moss the Used Car Sales Manager on 26th July who agreed a refund. Sent my bank details on 27th July. It is now 6th August and I am still waiting for payment and have not received a response from him despite chasing the payment on 3rd August. Very poor level of service and disappointed to have purchased a car with less than 4,000 miles on the clock that arrived without mats, and the wheels out of balance.