Trade Direct Kent Ltd

Extremely poor customer service! Upon viewing a Mini Cooper S and having checked all the basics, it was clear to see a failed suspension mount. This did not go down well with the salesmen who instantly dismissed the idea anything was wrong with the car and was happy to terminate the potential sale there and then. Real shame as the car was very nice but the salesman either worryingly had no mechanical knowlege whatsoever or was happy to dismiss the idea of any problems in the attempt to make a quick buck, either way it meant i had to walk away from what was potentially a nice car for fear of needing any after care and for complete dosregard to what was an obvious fault.

Went and looked at a m sport BMW and meet Ian he was very pleasant and not pushy salesmen.

He came out of his way on his day off to let my wife test drive the car which we brought from him and would buy from again.

Excellent service and go the extra mile. A+

Spoke to a chap about a Subaru Impreza on his forecourt. Very abrupt almost rude as a salesman myself I don’t need to hear the that’s the price before I’ve even asked any information, basic people skills training could be useful. I would have reserved and collected at the weekend. Poor attitude on asking details about the car, basic questions about repairs the car may have had and any rust and the response was not as expected it wouldn’t have taken two seconds to find out and call me back. Less than impressed 👍🏽

I recently bought a Renault Clio from Trade Kent Direct Ltd. I was impressed with the service and condition of the car. They had great attention to detail going the extra mile to get the alloy wheels re-finished and the interior spotless so that the car seemed almost box fresh. Ian also went the extra mile to explain all the features of the car and help hook my phone up via bluetooth so I was good to go for a long journey back before I'd even left the forecourt.

I bought my car a fiat 500l last week from Ian, no pushy sales just let me take it out for a test drive with my friend. Didn't have any parking sensors on it, but Ian recommended someone to come round to the house, now all done. I no iv only had it only a week, but pleased so far. Have a 3 month warranty in with the price. He also said any worries to call in, which you don't get that service with a large company.
Would recommend this garage if anyone is looking to buy a secondhand car. Ian was very pleasent and helpful.
Thanks Ian

Really pleased with my Mercedes C220 that I recently bought from Trade Direct Kent. Ian & John were very friendly and made sure I got the car that I wanted. Would definitely return in the future.

An absolutely fantastic experience from start to finish. Ian took time out of his Friday evening to discuss the car with me. Travelled over 80 miles to view the car on the saturday- it was stunning inside and out, and was clear that money had been spent to get the car in the best possible condition before the sale. Ian immediately put me at my ease and was genuine and honest regarding all aspects of the vehicle. We spent ages talking about the car and several other topics as well- he even paid the Dart crossing fees for me and my brother. Would recommend to anybody looking for a a great car and an even better sales experience. Thanks Ian.

Great dealers. Very helpful no nonsense no pressure. Ian very helpful. Would highly recommend if you looking for a used car.