Aylesbury Motors Ltd

I purchased a Golf GTI from Roy at Aylesbury Motors. I came from a long distance to buy the car. Roy was very helpful supplying information that I needed before coming down to look at the car. When at the dealership he gave me the space I needed to look around the car without any pressure and also offered his time to explain a few things about the car.

I went to 3 other company's, 1 offered between 19,000 and 20,000 but the car had to be under 100,000 and under 12 year by the end of the contract then went to another that car was £13,990 they would finance the car but would only offer £11,000 so starting to get frustrated I tried again I had a Nissan X-trail worth £11,000 and paying £425 per month yet the last company I tried would only offer £4000. feeling frustrated and getting nowhere and hearing "we make buying a car easier" I was ready to give up. I then got a call from Aylesbury motor I told them my story they listened I then got a premium finance company with a 4.9% for a £17,000 Discovery 4 HSE sport Reg 13 under 100,000. These guy's work their best for the CUSTOMER you cant ask for any more they are a pleasure to deal with I drove 400 miles to them and it was very worthwhile so all I can say is. If you having trouble and need help call The A-Team, the Aylesbury motor Team. I couldn't be any happier and grateful to them.

Excellent service and a no pressure sale which I like. Thrilled with the quality and price of the Mini I bought and was given an honest good part exchange price for my Fiesta. I would highly recommend. An honest good quality dealer …. hard to find these days…. Thank you to Roy and his Team

Roy is a most likeable chap to deal with. I picked up a vehicle at a very competitive price compared to others similar cars on Autotrader. Roy was very helpful, and vehicle came with a 12 month warranty as well. As I live in north London, Roy offered to bring the car to his home (4 miles from where I live), and I collected it from him, which saved me the journey all the way to Aylesbury by train. I would use Aylesbury motors again. Pleasure to deal with.

Bought an 2018 e220d AMG-Line from Roy at Aylesbury Motors after spotting the listing on Autotrader.

The car was reasonably priced based on others on the market and was the most importantly the specification I was after with wide LCD and silver trim.

After speaking with Roy on the phone, I took plenty of confidence in the way he handled the sale and handled any questions about the car itself. Really struck me as a genuine trader who looks after his company and takes its reputation very seriously.

Upon agreeing a deal with Roy (including a 3rd party warranty), I travelled from Glasgow to Aylesbury via plane/train to pick up the car.

On arrival, the car was exactly as described and Roy was as helpful as ever on the day. The car did not come with a V5c but I was able to obtain this from the DVLA fairly swiftly afterwards.

Around 5,000mls after purchasing the car, it developed a fault as slipped into limp mode intermittently. I put it into my local garage and they began investigating. They identified a camshaft issue and suggested the entire cam and associated parts were replaced due to excessive wear. This was supposedly a known fault with the manufacturing of some cams where the metal breaks down prematurely.

As the car was under warranty, I contacted the 3rd Party company to cover the cost of the repair. The advised that this was 'Wear and Tear' and would not cover it. This was a massive blow as this repair was fairly extensive and parts had to come from MB Germany.

Concerned with the issue and impending bill, I called Roy to see what we could do. Roy had built up a very good relationship with the Warranty Company and was able to explain the issue and how it was a manufacturing issue and not simply wear and tear.

The Warranty Company covered the majority of the repair and Roy then assisted with the remaining balance as a gesture of goodwill.

At no point did I feel like Roy was avoiding calls or messing around. What could have been quite a frustrating and difficult process was made much more comfortable by Roy's professional nature and his customer care.

I cannot recommend Roy enough due to the way he handled this situation. He did not have to help to the extent that he did and for that I am very grateful. If this was a private purchase or even a dealership with a less reputable name I feel that this would have been a totally different scenario.

Best car dealer I've ever been to they were polite and very helpful 👌 thanks

It's early days yet but just picked up my new car from there and so far I couldn't be more happier. The process was quick and simple and I was done within a few minutes as the paperwork was taken care off beforehand. It was just a case off getting the car tax, handing over the keys and driving away.

Bought a vw passat from Roy about a month ago, we bought at distance in Cornwall, which always comes with risks. The transaction was smooth, and he arranged delivery, it was delivered a few days later in the mist of covid lockdowns. The car was pretty much as described and as per the photos, bar one fault.

We noticed a fault with the car within a couple of days, and to be fair to Roy he always answered his phone to talk it through with us, and he said if we had lived closer we could have brought it back and he would have fixed it for us. In the end after getting a estimate from a garage he offered some money to get it fixed, so we didn't loose anything when you take into consideration the cost of returning the car at such a distance. The car turned out to be brilliant, and overall an average to good experience buying the car (with reasonable after sale service).