Castle Furniture Project

I have visited this charity a few times, and always find it a wonderful experience. There are so many goodies on offer, and you could find yourself a fantastic bargain! I have always found the staff and volunteers really friendly and willing to help.

Recently, when I visited with a friend the staff and management went over and above normal expectations to help her out after finding out her personal circumstances. The positive difference they made to her life through the help given is very much appreciated.

During a conversation with some of the volunteers and staff I discovered just how much this small furniture charity help support people with learning difficulties and mental health issues. They really are an asset to the community.

Five stars guys! Keep up the fantastic work - Highly recommended.

What a fantastic project. The staff are very helpful and eager to help you. It hits all the boxes for me the prices are very reasonable and you are supporting people in your own community and not some far reached place which you will not see the rewards. Well done Castle Furniture a first class service

We took some furniture there in very good conditions, some new, on a Saturday afternoon. They told us that we had to go before 10am and they did not even come out to see the stuff. We offered to unload ourselves from the van and they still refused to accept it. All went to the skip. What kind of charity is that?

Phoned first to check if they had what I was looking for as I'm 50 minute return drive. Found the lady very unhelpful, didn't take the time time to listen and couldn't wait to get me off the phone. After speaking with the very helpful and caring Glenrothes branch, decided to pop along anyway and found what I wanted. Was served by a very helpful, if a bit unsure, young lad with blonde hair.

Very unhelpful staff,
Hold items back for people and dealers. Or take items for themselves..
Manager has a chip on her shoulder and talks to you like you shouldn’t be allowed in there. Plus smoking in premises where there’s flammable items around, highly unprofessional.
Along with the highly priced items. Some being more expensive than they were brand new!
Would strongly recommend not to use this service. More productive companies and services available than this.
Bad attitude and bad service!

Horrible the way we were spoken to and made feel by the older lady working in here today, so sorry to have looked at an unmarked area with items not for sale, you really should watch your tone with potential customers

Been here recently, and was a little worried after having seen low ratings and people talking about being treated unkindly.

My friend and I experienced no such thing. Process was easy (there’s a little sign which instructs you to write down item numbers on paper, you let the staff know at the end when you’d like to buy).

I didn’t ask staff about the items of furniture. As far as I am aware they aren’t meant to be experts on what they’ve got in stock.

Areas customers shouldn’t enter are clearly marked.

I saw loads of gems and dare I say a museum worthy piece too! Will be returning soon!

My daughter had a double bed and mattress used 3 times. Corresponded on line. And castle responded quickly to confirm. Date was suitable all covid info given. And was able to track the place in queue for pick up. Pick up seamless. Very pleased