Essential Italy Ltd
12 George St, Cambridge CB4 1AJ, United Kingdom
4.7
10 reviews
8 comments
648H+9F Cambridge, United Kingdom
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Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 10–15
Sunday: Close
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 10–15
Sunday: Close
We couldn't have asked for a more perfect holiday and it was all thanks to Essential Italy. Can't wait to book our next holiday (hopefully to Sicily) with them and to explore more of their glorious properties!
Thank you Essential Italy! 💕
Support before and during the booking process was good. The villa listing included some misleading information about the provision and cost of air conditioning. This was resolved before we arrived.
When we arrived we discovered the villa had undergone building work during the off season. The open veranda we had been particularly attracted to had been glazed in. Some people might prefer this. We didn't.
Other minor gripes included: the semi-outdoor kitchen was not in use; the bath in the master bed suite was out of order and smelling faintly of sewage; the listed DVD player was missing; and, the villa was stocked with the absolute bare minimum of crockery and utensils. The DVD player was eventually replaced. Apparently the bath wasn't listed as being for client use. And we were able to buy bowls, tongs, etc locally and cheaply.
As I say, mostly minor gripes, but the way they were handled and the fact they arose at all took some of the gloss off the holiday. Essential Italy charge a premium price but, on this occasion at least, don't follow through with the service to match.
Note: beware the 'outstanding' feefo review score. These reviews are by invitation only and - perhaps unsurprisingly - we weren't invited by Essential Italy to provide feedback after our stay.
Porto Rafael is a really special place. Quiet, colourful, full of character, overly beautiful, and hidden! It's one of those places you selfishly don't want anyone else to find.
Thank you Essential Italy.
Have since travelled once or twice a year with Essential Italy and stayed in both hotels and villas. Service is always exceptional, accommodation is always excellent. THANK YOU!
I thoroughly recommend
- Rosetta at Porto Rafael (unbelievable views)
- Riva Azzurra at Cannigione (lovely little seaside town)