Village Vet Queens Park
49 Lonsdale Rd, London NW6 6RA, United Kingdom
4.5
203 reviews
8 comments
GQPW+J4 London, United Kingdom
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Monday: 8–18
Tuesday: 8–18
Wedneasday: 8–18
Thursday: 8–19
Friday: 8–18
Saturday: 8–16
Sunday: Close
Tuesday: 8–18
Wedneasday: 8–18
Thursday: 8–19
Friday: 8–18
Saturday: 8–16
Sunday: Close
There are no word especially to Mel and Sophie for there love and kindness on Thursday (9th April 2020) when we had to have my beloved Roxy put to sleep. THANK YOU WITH ALL MY HEART
I have great respect and admiration to to everyone there not just the ladies there now but the previous vets Zaila, Rania, Ntora & Chris Roxy loved you guys and I thank you. I will never forget any of you.
I walked out without rescheduling my dogs appointment. To be honest, I don’t want anything to do with such a highly unorganised vets. I did not like the way I was treated from the moment I walked in - the receptionist at first told me she didn’t know what to suggest when I told her I could not come at 4pm to pick up my dog as I would be at work!!! From my reaction she suddenly fit us in for 6pm discharge after telling me it was fully booked towards their closing time. The nurse blamed “Kurt/Curt” (the male staff member who initially booked the appointment) HOWEVER, as someone who has worked on FOH/reception I’m appalled that the receptionist or manager did not call all appointments the day before as a common courtesy, whether it be to remind me or give me some pre care - the reason I’m appalled at this is because the nurse managed to bring up on her computer that I had not been contacted or sent any pre care for my dog prior to operating. So if they can pull up this information up why do they not do this everyday for the following day appointments?
Awful, awful, AWFUL service and will NEVER be visiting ANY Village Vet again. The funny thing is this was my first encounter after needing to find another vets to perform my dogs neutering!!! First and LAST.