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Vets4Pets - Leicester Central

6 St Georges Way, Leicester LE1 1QR, United Kingdom

Vets4Pets - Leicester Central
Veterinarian
4.4
217 reviews
8 comments
Orientation directions
JVPH+8Q Leicester, United Kingdom
+44 116 242 6540
vets4pets.com
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Monday: 9–19
Tuesday: 9–19
Wedneasday: 9–19
Thursday: 9–19
Friday: 9–19
Saturday: 9–13
Sunday: Close
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Alice alizart
Alice alizart71 days ago
I am posting this review to make sure others don’t have the difficulties I had with Vets4Pets.

I used their yearly plan services for my cat at a practice in Manchester, upon moving to Leicester I visited this Vets4Pets to get him his monthly worming medicine. They refused to issue me the repeated prescription without seeing him in person. After a lot of back and forth with receptionists being confused, I brought him as they confirmed this would be included in my annual package I had paid for in Manchester (£100+). It was confirmed it would be included and all would be fine. Only weeks after seeing him and dispensing his worming medicine did I get a call to tell me I owned £47 for the treatment. I flagged I paid for an annual package and they at that point decided to tell me these were not transferable as Vets4Pets is a franchise. They offered for me to repay and join the annual plan again with them or just pay for the treatment they had provided with no apology for the misinformation. Trying to then deal with the admin side whilst working abroad has been an absolute nightmare. I have received letters threatening they will take action if I don’t pay for treatment I never received viability of costs of at point of service.

In total I have spent over £150+ on essentially a few months of worming for my cat. It’s safe to say I advise staying well away from Vets4Pets.

Pros: Will make space to take new customers when most vets are over subscribed. This particular branch the vet I dealt with was very friendly on delivery service.

Cons: Will do everything they can to get more money, misinformation and difficult admin steps if you work a normal 9-5 job. Unhelpful admin team.
Shiraz Esat
Shiraz Esat71 days ago
Staff here are friendly, and vets are knowledgeable and reassuring. Excellent place, and staff do appear to try make things easy.

There is a really crazy policy at the moment though: those waiting for appointments are asked to wait downstairs, even though there is an ample waiting area upstairs. There were two of us, plus pets, waiting for our appointments at the bottom of the stairs, when this could have easily (and more safely) be done upstairs.
Alternatively, we could have been informed beforehand to call ahead, and wait in our cars. Waiting at the bottom of a set of stairs, near the PetsAtHome counter doesn't make sense
Mister V
Mister V193 days ago
Excellent store if you have pets.
Staff are always friendly and very knowledgeable.
Has a huge range of different brands including toys, treats and necessities for pets.
Located in the famous St Georges retail park it offers plenty of parking.
Highly recommend this place for all your pets needs. Oh it also features a vetinery too.
GK Adodo
GK Adodo316 days ago
The vets, especially Vet Ross are very knowledgeable about rabbits. He knows immediately the problems of my rabbit when he looked at the eyes and the discharge. He also checked the teeth of the rabbit and gave me his diagnosis which match with what I have researched on the internet.

It is so different with the other vet I have visited who did not bother to check the teeth of my rabbit (even I asked) and just gave eye drops for infection which did not cure it at all.

I am sending my rabbit for the surgery to remove the spikes on the molars and to clear the eye ducts. Hope this will extend his life for few more months or hopefully years.
Emma Dawn
Emma Dawn316 days ago
Always really helpful when contacting the vets.
Great service and very good with our 2 cats despite one being scared of everything.
Quick to identify what could cause issues and realistic advice.
Sallyann Dunkley
Sallyann Dunkley346 days ago
The vet definitely had my cata interest at heart. The inly problem was with her accent I could not understand everything she was saying but I will ask her to slow down or repeat it again next time. She was very professional and tried really hard to work out what the problem was. The other little thing was they forgot to put the saline solution in the bag with the medicine in it, which meant I could not clean my cats ears for when I go back I a week.
C A Lugini
C A Lugini1 year ago
I took Buster here on Wednesday and I am extreamly happy with the service myself and Buster received. Even though the vet was running late the reception staff informed me of this and also informed my that the vet was nearly finished with the other customer, so wasn't left wondering when will we be seen.

The vet was amazing, was very thorough and had my cats welfordin mind and looked kept me in the loop of what she was doing to Buster and why.

I will be in rolling my other two cats on their yearly plan.

HIGHLY RECOMMEND
Ascarredrose
Ascarredrose1 year ago
The staff were friendly and understanding and treated my cat with kindness and respect
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