Vets4Pets - Swansea

I have pros and cons about this place. First, it's a long time to wait, I felt ignored. The staff at the reception tried to convince me that, through a spoken message, she been told to me that I would have to wait. Totally untrue !! Let's be serious, these things are not necessary, we are mature people, it is not necessary to be lied to.
I went over this and gave 5 stars to the veterinarian who did her job brilliantly. She helped my pet to get better and this is important.

Reception staff very unfriendly,need some customer care training,never once even acknowledged my pet! Recent visit to vet, my dog loves to be affectionate to everyone she meets,wanted to give vet kisses as she was checking her over,and was met with being told,I don’t want kisses from you,what a real Animal Lover!
Used another different practice,previously,when my dog wasn’t well,greeted by very friendly reception staff,who even came around desk to fuss my dog!went into see vet,who was a real animal lover even sat on the floor making a real fuss of her,cuddling and kissing her and really made a fuss of her,and in exchange my dog exchanged the Love.
Would definitely not visit here again so unfeeling,thought their jobs were all about the Animals.
Went to collect flea treatment a few weeks b4 and got grunted at by reception staff and no eye contact,came away feeling really disappointed.

From being given appt for the 22nd Sept and following emailing photos of my pets sore skin to ask for something to help her discomfort until the appt, an appt,was given at the end of the day next day as her skin looked so sore. The vet herself was really nice.

It was nice to be able to go into the consulting room with bay pet instead of having to hand her over because of Covid restrictions. This meant I was able to get immediate answers to my questions.

All the staff,from the vets,the nurses to the girls on the reception desk are very helpful.
All staff are very patient and caring, which is what you want when your pet is concerned.
The nurse Rachel was very helpful with the microchip information.
One thing- You guys need to employ another vet. Busy vetinary surgery with one vet.
Keep the good work up girls

We foster and rescue dogs and cats. This vets have taken very good care of all of them. We had the first Romanian dog to come over, the vet who was Romanian helped us with learning some phrases to say to our lovely German shepherd moshpit. Won't take our fosters or rescues to anyone else. They now help with our Ukrainian foster.

Honestly some of the most miserable things I've had to deal with is this vets. Very vague on treatment options and telling us what was actually wrong with our cat. Got him micro chipped only to be told by our new vets that there's no chip inside him. Countless times we phoned to ask something and we're told we'd get a call back and didn't get one. And they took forever to do their side of a pet insurance claim. Heard other horror stories from the waiting room aswell from other pet owners.

All staff were very helpful and took good care of our animals. Staff made every effort to help when I had trouble with my car so was late to collect the cats. Very understanding and made me feel better on a really rubbish day. Staff in the pet store were also very helpful