OMEGA Boutique - London Royal Exchange

All the Omega watches in the current collection can be found in this boutique.
The staff is really kind to show and let try any watch.
They weren't very helpful after the visit though: I was looking for a model from a previous collection and despite I left my details, I was never contacted again.

Put my watch in here for a service. While the whole process is a little archaic and seems long winded, the watch came back in great nick and with a 24 month warranty. When I phoned to get details, was called back promptly as promised and service was always courteous. Dealt with Diana who was very helpful. Thanks v much!

i brought my omega watch to remove some links from the steel bracelet. came back with a scratch on the omega sign on the clasp. As the link removal is done behind closed doors, its my word against theirs (and i guess its a free service so can't complain much but the staff should be well trained for such services). So watch owners just be careful about it.

I took my aqua terra to remove a link and the staff who took it (short haired lady) took a longer time than usual to change it and when it came out I noticed that the screw had been overdone and the indent for the screw had been messed up. Then I point this out and she said that it wasn’t her. I have not messed with the screws before as I don’t have the tools and highly suspicious that it’s only the one I asked her to change. I looked it t just before I have it to her and there were no marks.

Not what I expect from a luxury product seller, my next one will be a Rolex.

Take pictures before you give it to them or you might find unexpected marks and be blamed for it.

Went to have some links fitted to my watch,I received one of the best customer service experiences ever. Well done Diane and her co worker, whose name I forget. You are both a credit to the brand,superlative service thank you.

The best quality luxury timepieces you can buy combined with the best customer service you will find anywhere. I have shopped here several items over the course of 5+ years & wouldn't think of going anywhere else. Particular thanks on my most recent visits (May - July 2022) to Andrea & Dexter. 👏🏻👏🏻👏🏻

I first met one of the sales associates, Dexter, during the Winter Olympics 2022 event in the Burlington Arcade store decorated as a chalet. Subsequently, we remained in contact, and I always enjoyed visiting to see the latest models and talk about watches in general. The staff are attentive, professional, knowledgeable, and skilful. Within the same year I bought my dream watch from the store and the whole experience was wonderful.

I bought my watch on the online boutique during the lockdown, but the bracelet was too big, so I got it adjusted here, and I left in a hurry, so I didn't inspect it properly, expecting they will be as good as new. It turns out there are very visible marks on the screws and links. I appreciate there will be marks from normal wear and tear, but these are beyond that. Meanwhile, I see there are plenty of positive reviews for this boutique but also why take the risk, I would recommend other boutiques in London or just get a watch and adjust it elsewhere.