Chemsol Group
Morfa Conwy Business Park, Ffordd Sam Pari, Conwy LL32 8HH, United Kingdom
4.4
13 reviews
8 comments
74QW+68 Conwy, United Kingdom
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Monday: 8–17
Tuesday: 8–17
Wedneasday: 8–17
Thursday: 8–17
Friday: 8–17
Saturday: Close
Sunday: Close
Tuesday: 8–17
Wedneasday: 8–17
Thursday: 8–17
Friday: 8–17
Saturday: Close
Sunday: Close
Had a water filtration system fitted in 2021, 1 month in the UV stopped working, they told me it required a new bulb at a cost of £45 and this wasn't covered under warranty, so agreed, then a month later it went again. They told me I must have done something to it, or it must be our electrics, so I paid for an electrician to have a look at which point he said it was fine. Back to Chemsol, they agreed to send someone out but we would have to pay a call out fee even though the system was faulty and still under warranty, they used the analogy of "if you took your car to a mechanic they wouldn't look at it for free" sorry Chemsol if they fitted a faulty part, yes they would!
Chemsol finally sent someone after weeks of arguing and sent the system to the manufacturer who agreed there was a fault with the system so they replaced.
3 months later, water is pouring out from the system, called chemsol again with the usual blame the customer first approach, "what have you done to it" you must have moved it" theres going to be a call out fee. 2 weeks later still no one here, still no drinkable water, still wanting to charge a callout.
We thought do you know what, if were going to pay someone its not going to be them, called a company 2 counties away, told them we have a faulty system with water pouring out, first this they said "your in wales, wasnt sold and fitted by chemsol was it? we get loads of their unhappy customers" Yes Sir it was.
Well done Chemsol not sure how youve managed to get all these 5 star reviews, absolute cowboys!