Alexander Hadleigh Wine Merchants

Great shop. Wonderful selection of wine from all over the world. Huge display of spirits especially whisky, gin and rum. I went in for cocktail ingredients I could not get anywhere else and was very pleased with the selection and also the accessories. Staff are knowledgeable and very polite and helpful. Also helpful that you can drop off and pick up UPS parcels.

Amazing shop, friendly and informative staff. Nothing is too big or too small and do their upmost to help with any queries. Quick fast delivery service locally but also offer it far and wide. Online ordering is easy to access, looking forward to more delicious treats including their yummy pates and delicious Sherry. Louise

Terrible customer service from the Australian lady in there... Was attempting to drop off a package for a UPS collection, and all I got were tuts and sighs! Couldn't have been more unhelpful! It was as though she was doing me a favour... Soon changed when I said about taking parcel elsewhere! Change your customer approach!

Third time visiting this shop to drop off a parcel, and have received really rude and poor customer service, not even a hello! Lady / owner uses gestures instead of simple, polite communication. As a local independent business I’m surprised this place is still here, maybe people buying wine receive a completely different experience

Professional, friendly and very knowledgable about wines and spirits. Not only do they have a variety of stock including small producers, they will go out of their to source particular wines for you. Oh and have I mentioned the chocolates!

Absolutely outstanding this place.
I am Rioja mad, but they have it
All.

I’m getting married next year and sure
To buy from them.

If you get the chance attend, can’t believe I’ve lived so close for 5 years and never noticed it.

Merry Christmas

I'm not the kind of person to complain on here but like the last few reviews I had a similar experience. It's really ruined my day.

I used to come into the store quite often when times were better for me but COVID has really affected my income so my purchase of luxuries have decreased since. I used to enjoy chatting to the team about their beer selection and I used to buy the beautiful Pussers Rum carafes they sold for my late grandfather but today, I had what could only be described as a nearly aggressive encounter when sending a UPS package.

I really hope things pick up for them but I won't be returning for a long while.

Placed the original order in JUNE, and only just now received information that UPS messed up as of October 2nd. Communication with the store was very poor throughout unfortunately, but they have finally at least let me know what was going on, and did process the refund quickly once confirmation that UPS had screwed up.