Majestic Wine

Big thanks to Worcester store for all their help and advice for my daughter's wedding. I felt they genuinely wanted to make sure that everything went well. I would definitely recommend them.

A fine selection of quality wines, mainly avoiding the brands found in supermarkets. Discounts for quantity purchases and free glasses hire. There's usually something to taste. Staff have real knowledge and expertise.

Fantastic customer service, even when it is very busy. Was invited to try some wine and got brilliant advice.

Friendly staff, always happy to provide recommendations or point you towards the open bottles on the tasting counter.

Fantastic selections of wine. I shop by the crate here for my garden parties

I popped in after googling where to find a quite rare (and my favourite) Gin. They had it in stock and it was on offer. Both the people working there were great. They asked what I liked about fore said Gin and showed me alternatives based on my preferences. They had one on the tasting board and offered me a tipple. This was nice to try as I hadn’t heard of Cotswold distillery before.

Recommend even if not for wine. 🍷

Shockingly Poor service !
Ordered 30 bottles of wine on line, normally comes from the Warehouse with no issues, or I collect from Cheltenham who are great,
but this time it appears that the order was passed to the Worcester shop which is where it all goes wrong!!!
A few days later 24 bottles appear on the door step, I was in all day but they never knocked or rang the bell, no delivery note nothing at all.
Next day 2 bottles appear same routine no paperwork.

I went online to customer services and to find out what was going on, 3 days later I get a standard email back saying "short of staff" "In high demand" and that my order was passed to the Worcester shop and I had to ring the shop, not great for a company of this size!
Anyway I ring the shop no answer, so I try several times but always the same no answer but leave a message "we will get back to you in 24hrs", so I leave a message saying I'm not happy, 4 bottles of wine missing, no delivery note and checking my payment no credit for the missing bottles.
Then I get a series of emails from marketing at head office saying "you now have your wine sit back and enjoy", so I answer no don't !

I get a reply next day saying we will look into it when the shop updates them, well 2 days go by and guess what, still no call from the shop and not update from customer service.
Its been over a week now and I'm still missing 4 bottles and insult to injury although I ordered 6 different Viogniers instead of doubling up on one they substituted one with a Riesling, nothing like!!!
Most unhappy, next orders will be going to Laithwates or Virgin !

Always good, always consistent