Nysa Wine and Spirits - St. John's Hill, Clapham
Unit 7, The Parade, 129 St John's Hill, London SW11 1TG, United Kingdom
4.2
21 reviews
8 comments
FR6F+6R London, United Kingdom
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Monday: 13–20
Tuesday: 11–20
Wedneasday: 11–20
Thursday: 11–20
Friday: 11–20
Saturday: 11–20
Sunday: 11–17
Tuesday: 11–20
Wedneasday: 11–20
Thursday: 11–20
Friday: 11–20
Saturday: 11–20
Sunday: 11–17
I went to this wine bar/shop in Clapham Junction the Nysa, I met the person in charge at the time and I was going to open a chateau musar 1998… I went in the shop and I asked twice if I was able to enjoy this lovely bottle in the store ( I’ve been asking twice if I was in the right to open and enjoy this bottle).. the miss said to me that was absolutely great as far I couldn’t finish the bottle before closing time.
She gave to me a taste of a lovely white wine from Switzerland, after this lovely testing I paid my bottle and she provided to me a simple bottle opener and she said to me good luck! ( she did not change my wine glasses and not even let me clean them before wish me a lovely luck to open a bottle of 1998 with a simple bottle opener).
As we know with certain vintages we need a corkscrew to be able to assist and remove the cork, plus a small decanter to give some oxygen/air to the wine before enjoying it.
I went back to her and ask for a corkscrew as the normal wine opener couldn’t get the job done, and I’ve been told that this kind of bottle aren’t supposed to be open on the building.
After this incredible news as left me over with half cork smashed on the table and half in the bottle I just tried as smooth as I could to get the cork out of the bottle… unfortunately as everyone could immagine the cork just smashed it and went inside the bottle.
I never seen any place were a customer bought a bottle of wine and been left with a bottle opener in his hand with dirty glasses and the best wishes to open it by him self wow! You should absolutely provide the right service and you should definitely open for the customer and let him enjoy the lovely wines he just bought( get the right time of oxygenation/ right and clean glasses/ small explanation regarding grapes and story of the winery and why this wine is known as it, this is what is it required as Minimum to do at my work place…plus we have test to keep our knowledges up as much as we can, but unfortunately looks like isn’t like that everywhere!) was amazing to see the book of the WSET level 3 on the table, the lovely coravin pro on the table… I just paid for a bottle that I couldn’t enjoy, left full on the table and not even been refunded or found any solution to cover this mess up! Plus as I left she didn’t even apologies or ask if we had a good experience about the service and the wine.
You need to improve your human and wine skills, I’ve been left with some money and a bottle down, I couldn’t drink a glass of the bottle I bought, I couldn’t get a fresh glass to enjoy this bottle and I had to get the service by my self with out any tools to get it done! This is unacceptable, i really want my money back and forget about all this experience! I still not believe that they took my money and I was not able to get a sip of my wine! This for people like me who spent a lot of time investing in wine studies it’s absolutely horrible and left me shocked.
You should get passion and love first in what you doing.
Great customer service and the Castel Cerino Soave Classico that they recommended instead was delicious 👍😁
I have visited the shop three times now for various occasions (birthdays, anniversaries, holidays) but each time I’m less than impressed with the staff. This feedback is most notably in reference to their judgemental attitudes regarding the food (most recently a roast dinner) with which I’m looking to pair wines.
While the shop offer a variety of wines with interesting labels, the paltry advice and rudeness are enough justification for me to take my business elsewhere/further afield. I would also call into question their expertise given the reliance they seem to place on their computer system when it comes to providing suggestions.
Shame because I’d love to be able to pop down the street for a nice bottle but would rather do without the attitude ruining my evening.