The Apartment Cheltenham Bar

This may be biased but I DJed here tonight for my mates birthday. (13/4) There's a decent sound system. Comfy chairs. A dance floor. Gorgeous toilets, and a decent selection of drinks and a nice owner

A cosy stylish bar with lovely atmosprehere, where you always feel welcomed and well catered for.

First time I've been to a nightclub and they refused to give me water, because it costs them money, as they said. The staff completely disrespectful and unorganised. They can't even communicate with each other. The waitress said that they pay electricity because they need to wash the glass, they pay the ice, that they put inside the water and also, the water bills have increased, as a result they couldn't give me free tap water, which by the way the glass was the same, with ice in it and I just asked her to refill it. I still regret of going there. By the way, the manager didn't even hear me or explain anything to me and better because I don't know how I would react dehydrated listening someone telling me that he can't give me more free tap water, when me and my other 5 friends gave him our money, buying whole bottle and extra glasses of wine to his bar. Its just ridiculous in 2022.

Me and my friends visited here the other week and we were on the receiving end of poor customer service. We were out as a group of friends and we collectively bought many drinks on the night. The staff member who spoke to my friends began to refuse water, which is a very basic amenity, telling us it would cost too much in bills, despite us buying numerous drinks. How is this customer service acceptable? Water costs very little in bills and whether or not we were buying drinks should have been irrelevant as tap water costs less to nothing.
With regards to the washing of the cup, the same cup was being used the whole time !

Secondly I am not sure why the feedback given has not been taken seriously and in a respectful fashion. The customer should have the right to complain and give feedback and in this case it seems the only thing the bar were concerned with was the bills! Totally ridiculous and I think the staff member who spoke to us in this way needs to rethink how they speak to customers.

Always such a great atmosphere, delicious drinks and amazing stuff! They truly make you feel so welcome!

The town venue is absolutely perfect.
The communication and management of the premises was superb. I would highly recommend Tom Noori and this club to anyone planning a birthday party, baby shower, or anything. They are fully capable of adapting to your needs.

Cool new bar with friendly landlord.
Love the beer glass!

The bar has been renamed Aura
Lovely decor and staff.
Party area, dance area and drinks really nice.
But quite pricey