The Engineers Arms

First time in and super impressed. Super clean and neat, toilets immaculate, staff super friendly and helpful and when we asked about watching ladies football put it on across multiple screens with the volume up. It made our afternoon. Definately planning another visit soon. Keep up the great customer service, you've got a few new regulars, see you soon for the ladies football, rugby and more xx❤️⚽🏉🎾
The above was my first review which I gave 5 stars but since I had 2 visits where my experience was appalling. On New Years Eve my friend and I attended for the night .The staff were nice but the owners were rude a number of times. My friend received a urgent call from her mum and needed to go outside 1 hr before closing to hear .The security said he would let her back in then locked all the doors on her. I approached the bar staff and the owner/manager and he told me she was out so tough. She had her coat, possessions and drink inside ,but he refused to let her in .In the end I approached the bar staff and security and after 15 mins they let her in to get her belongings totally spoiled the night. So much for the season of goodwill .incredibly rude and out of order !!!!
I gave them the benefit of the doubt and visited with my mum in January .As ladies football fans we had visited before and the staff had been very obliging however on this occassion complete rudeness. I asked politely at the bar if maybe we could have 1 screen of the 6 on for the Arsenal ladies match. I was told by the lady owner she would be over in a few minutes to come and put it on .We bought a drink and sat down excited to see the match .Twenty mins later still no-one ,so my 78 year old mum went back to the bar to ask and was told maybe she would see .After this we left and went to another pub who were friendly and obliging. The bar wasn't full and there was no need for this attitude we would have been in one corner with 5 other screens available. Clearly this bar is not a sports bar at all or respectful of people's choices or supportive of all sports. Women's football is now popular and I personally would have frequented with others and brought custom to the bar with every match I couldn't personally go to see .In these tough times surely everyone 's custom should be appreciated and people made welcome .By my last two experiences the owners have no politeness or customer service knowledge or skills unless you're in the click of old regulars. My Advice-Just remember future customers are always new ones at some point and their money pays your wages and keeps your business open. Politeness and good service goes a long way and in future I will support somewhere that treats me with respect and like a human being🤬🤬🤬😤😤😤

First impression was delightful, had a few pints of draught John Smith, it seemed a cosy little place, but returned 6 months later and they refused to serve me at all, ask me to leave the place since I’m not a british but an EU citizen……..

A great pint, good selection of whiskey. Friendly crowd and a good beer garden to enjoy. I often thoroughly enjoy a pint and a whiskey after work.

Had yet another brilliant night at The Engineers Arms!! Maz and Rob are brilliant hosts, the karaoke was so much fun!! All the bar staff are lovely too. Clean and safe pub, never any trouble, everyone is friendly and here for a good night. My fav place in Coalville 🤩🤩

Fairy big, comfortable pub. Of course it has sport on TV. Prices don’t seem too bad.

Ok pub.
Just be aware if youre carrying a rucksack they put it behind bar for you
Reasonable price beer and good entertainment

Lovely place shame the owners going as hes made it a great place to drink

Nice and friendly and drinks prices are reasonable