Cross Keys

Hadn't been for a while to cross keys and I've always had a good enjoyable meal here. Unfortunately wasn't the case on this occasion. I had fish and chips.. came out like this. A dish empty that was meant for my peas, and about 7 chips!! Any chef that is willing to serve this to a customer needs to seriously think about there job choice! They sent back my food with chips and peas and the rest of my meal was cold! My friend had the mixed grill to which the chicken wasn't even on her plate. Sad to say I don't feel I'd now return for food again.

We ate Sunday lunch here and were really impressed. The Woodland Mushroom Wellington was delicious and was served with a great selection of vegetables cooked to perfection - the roast potatoes were especially good. All in all it was the best vegetarian Sunday lunch we have ever had in a pub. The staff were very polite, helpful and attentive. A lovely experience all round and several days later we are still talking about it. Well done to everyone at the Cross Keys!

We went to the Cross Keys, Taunton

We went for an early supper. As soon as we arrived owner was rude about finding us a table, the bar table was not clean . We
Stood at the bar for 15 minutes waiting to order food and drinks. Absolutely no acknowledgement for the owner or” I will be with you shortly.” Ordered food one item I asked for to be removed from dish , shouldn’t be a big deal,
We waited 50 minutes. Then I asked where our meal was . 5 minutes later it was dumped on the table. My accommodations had not be meet.
We were so hungry I pushed it aside and ate the rest.
Our food was barely hot
Bland
Instructions not met
Rude old owner. Why he is doing this job I do not know!
Staff disorganized.
Dirty, bathrooms gross.
Expensive
And it wasn’t even busy . Wednesday night 6pm
We would NOT recommend this place ever . Do waste your money.

Really nice food, warm welcome by staff. Food came in good time and was worth the money as tasted great. Friendly atmosphere and everywhere seemed well maintained. We were acknowledged straight away by staff on walking through the front door, lots of parking outside although the carpark was a bit flooded.
Have to say a big thank you to Declan as he was a professional host to us and was really great with our 5 year old.
Definitely will come back again.

Food was excellent this evening and very friendly service by all. Thank you

Never normally do bad reviews as there is plenty of negative in the world, but if I can help you avoid this place, I'd be doing some good for this world.

The service was atrocious. The food was diabolical. The atmosphere was depressing.

We all had a 3 Course Meal, we hadn't even finished our starters and all our main meals came out and they placed them on the table and walked off.... The meals were lukewarm, we then didn't even see any staff members for around 10 minutes so we just started to eat our meals as it would be just a waste and it's the not the waiters fault that we have our meals early, this would be down to the kitchen and management not having an idea about what a 'starter and a main meal is', I've worked in a kitchen for several years and I know how it works. Then furthermore my friend had a mixed grill and he was eating the gammon and as I found out afterwards from him it was dryer than the Sahara Desert he says, he started choking and he started going purple, and I had to perform the Heineken manoeuvre on him as he was choking for about 15-20 seconds and you guessed it.... Not one single staff member came over to check to see if he was alright or offer him a glass of water, they all just blanked us. After all that we had our dessert and as we were handed our dessert they asked if we'd like to pay.... We hadn't even picked up our spoons yet.

All that just left a bad taste in my mouth and I will never ever go there again for anything... not even to use the loo's.

Problems with our groups order, also I would consider it to be slow service particularly since they had our pre order earlier in the week and still got things wrong. This was not a busy night by any means and I hesitate to think what the service will be like in the week up to and around Christmas. Extra sides that were not ordered were delivered, pigs in blankets were overdone almost to the point of being burnt, and all of the beef shank main courses for our group were missing the roasted sprouts that should have been on the plate according to the printed menu.
On the positive side the portions were hot and well proportioned and the serving staff were polite and friendly. The ambiance of the restaurant was pleasant, clean and not cramped.

I had great expections after reading the reviews, sadly the Cross Keys did not live up to them, the squid starter was chewy and clearly over cooked. I ordered the trio of meats, for a sunday roast. The beef was tough and inedible, the pork was extremely thinly sliced and dry, the crackling was miniscule and soggy, The yorkshire pudding was stodgy and very unappealing. The veggies were just a bit to al dente, almost undercooked. The roast potatoes were tasteless and quite strange tasting. The stuffing was bland. And the gravy was extremely salty. But credit is due when I feed this back to the manager, it was taken on and used as an opportunity to improve. The cost of the uneaten meals were removed from the bill. I will visit again to see if this was a one off bad experience. Photo 4 shows the pork crackling