The Fulling Mill

I vowed I would never go again and regret being persuaded back. The booking system is ignored and when food queues are already 50 minutes long you accept walk ins. Carvery is overwhelmed with just eat take out orders which ensures the queue is slowed down considerably. Not great when your mum is walking on 2 sticks and has to wait like this. If you order from the menu as well as the carvery dont expect to eat together. Our pizza and burger was left on the pass for 10 minutes with no waiting staff so resorted to wait on our own tables. Why you cant pre slice the meat is beyond me this slows the counter down even further. The quality of the food today was poor cauliflower with a light dusting of cheese flakes and some strange orange powder that needed a sledge hammer to cut it. Strange internal markings in potato as shown. When I asked to speak to the manager the lady on the front desk said she was but after sharing my thoughts she decided she was just a supervisor and I could call heaf office if I wanted. Nice one!

The service is quick and friendly. The carvery is delicious. We visit here at least once every 2 weeks. Jan is always so helpful and always happy to see you. She is a superstar with the gentleman I care for and always tries to talk to him and include him when order which he likes because not everyone acknowledges him.

Customer service was shocking , had to set the table myself after sitting waiting for half hour , staff un helpful in serving my diabetic nan at the carvery as they were more concerned about taking the items off the carvery for deliveries and was told she had to wait. My partners starter came and the dough was still raw and able to stretch when cut. Her main had 2 raw eggs to the point that that they were running clear when picked up off the plate. And as if our experience wasn't bad enough we were handed 2 spoons for our dessert with bits of food on ( hadn't been washed properly) . Requested more spoons and they were a worse standard than the first!! Would never eat here again . Stay clear unless you want to wait hours for no customer service and food poisoning.

Lady at the till ( Janet ) was very lovely, polite and helpful and also saved us a few quid. Food was lovely but only disappointing this is that the cauliflower cheese had no cheese sauce and was a bit dry. Apart from that myself and family enjoyed our meals. We'll done all keep up the good hard work.

I am here right now and oh my goodness the food is EPIC don't ever change it ever again. Mash was creamy and stunning. The staff were so nice but I want to give a special shout out to Georgiana the member of staff who served my food to me what an amazing lady she is so kind and so friendly. Thank you. Been here again today and still amazing love it xx

Attended for my Daughters Birthday and if I could give zero stars I would. The only decent part of the meal today was leaving, but only after receiving a refund for 4 of our meals after they either didn't turn up or looked inedible!
They mixed up orders and at one point even admitted to forgetting parts of our order. My wifes adult macaroni cheese was mixed up with a children's portion - see photo of what was received. Safe to say she did not eat this, and it was cold anyway. My Mum ended up having to serve our table herself to avoid food going cold. The chips that did arrive were stone cold. Just Eat orders seem to be your priority rather than the orders received in-house. I honestly would not return nor recommend to anyone. If you want an hour long wait, for cold food and zero service then this is the place for you.
On a positive note, you do have a few lovely staff members, it's just a shame that's where the good part of the review ends.

Absolutely diabolical service. Prioritising carvery and takeaways over anything else. Me and my partner sat here for approaching an hour and didn't receive starters let alone our meal. We demanded a refund. I appreciate the apologies but this only goes so far when it's clear that the issue here is disorganisation. Oh well, at least they brought our drinks within the first 20 minutes.

We live in Blaengarw and we travel over the mountain to come to this carvery ! It’s our favourite !!! The service is always great. Food is always lovely and fresh. The last few times we have been here our service from Tracey.B has been second to none - thank you so much.