Chesham Leisure Centre

Much better equipment than Welcome gym and no waiting for it either as there is enough to go around, lovely staff, clean facilities too. Best local gym

I have been going weekly for some months with my 5 year old grandson - the timing of its family swimming sessions works for us better than other centres. I have seen some on-line criticism of the receptionists, but we have found them unfailingly friendly and helpful. But the water is just that bit too cold, for me as well as him. Quite often we have to cut short the session because my grandson is shivering. And the changing rooms feel freezing when you get out too. In fact, last week he said he doesn't want to go again because of the cold. I will try to change his mind because his parents think it is good for him - but I wish it was more comfortable!

We normally use this pool as it is quieter than others in the area, however it is normally quite a cold pool. Last Sunday visited and the pool was absolutely freezing to the point we could not get warm despite constantly swimming lengths. We ended up leaving after 30 minutes. I asked the lifeguard twice why it was so cold and she said there was nothing she could do about the temperature. The air con in the changing rooms doesn't help, its freezing!
My daughter is now very ill with a cold and cough from this experience.
Will not be visiting again.

Very rude receptionist lady. When you asking her any questions she's making a face like she's doing a favour to you by answering.
Been booking family swimming sessions where says all pools are open (I meant to take my toddler), but toddler pool was closed whenever we've been coming there and water in main pool is freezing cold for little baby. I would avoid to coming here. Cancelling my membership.

Quietest place for a swim at the moment! Even in the Public swim sessions you can negotiate a good few lengths. Didn't like the communal change area but thats just personal preference.

I only use the gym and it's pretty good. New equipment and well maintained. They even purchased a belt for weighted dips at my request. Gavin (gym staff) is very friendly and helpful but most of the other staff don't really engage much but I don't mind that. My only gripe about the gym is that the floor is often dusty and needs hoovering more.
The customer service at reception downstairs however, is some of the worst I've ever seen (and I work as a customer service assessor). I once saw a lady enquire about enrolling her kids in swimming lessons only to be told to go online. When she explained that she had been online and sent 3 or 4 emails to no response she was told 'I don't do that so I can't help you'. She almost had to beg the woman at reception to find someone to help her. I believe this member of staff is no longer there and things may be improving a little but I often see a long queue with only one teenager serving whilst at quiet times three of them are sat around chatting.
Overall, 5⭐ for the gym, 3⭐ for reception. I'm a pretty happy customer but please get the Hoover out a bit more and invest in some customer service training.

A great Gym. Now with brand spanking NEW equipment and refurbishment done to the gym everyone can find something for themselves - heavy lifting, cardio, spinning, all sorts of fat burning, muscle toning group classes. And a great pool which I tend to use daily. Sauna would be a great addition - maybe one day 😉

Unable to make contact with the Booking Manager, or other suitable person, or get a response to enquiries for making long term weekly bookings for a sports booking. Despite submitting an enquiry via the website, 2 phone conversations with reception and submitting a follow-up enquiry directly to a member of staff's direct work email address.

They also appear to have a resourcing issue for a suitable person to surervise the Junior gym times. My son is frequently unable to book a place to attend the gym, even though it is within the opening hours that the Junior membership should cover.