PureGym Maidstone The Mall

Pure Gym is terrific. It has 24 hour access. Loads of new and well maintained equipment in a spotlessly clean space. Different membership plans that start at £14.99 with add-ons so you just pay for what you want. And super helpful and friendly staff.

Did I mention how clean it is?

Nice gym with a good range of equipment at a reasonable price. However, due to the price it does attract a younger clientele and they will turn up in groups of 4 or 5. They can also be quite loud and crowd equipment which could be intimidating for some people.
Avoid going between 14:30 - 19:00 if you want to avoid this crowd and if you don’t like it when it’s really busy.
Great staff and plenty of cleaning stations.

Joined, the first time I had to go in to meet to discuss disabled access the person never showed up. I went again and had my meeting. Went on the bus last week and the lift was out of order with no idea when it was going to be fixed. I didn't see anything on their socials about the broken lift to save disabled people the trip. So I have stopped my membership it's good on theory being a cheaper gym but I definitely don't feel like they're very disabled friendly or well thought out. You can't contact anyone by phone.

When I first joined pure gym I loved it but recently over the last 6 months or so it has got so busy. It's impossible to go after work, as at this time it attracts a younger audience who crowd around equipment in groups. It can feel quite intimidating. The only option is to go very early before work which isn't sustainable long term. The only reason I was staying at pure gym was for Graz's combat and spin classes but as she's leaving and these won't continue I'll be looking for another gym that can accommodate busy hours. Pure gym should really look into extending into the empty space below their unit, it's a very popular gym so surely would be worth it?

As anyone familiar with my reviews on here will know, I am very critical of most Pure Gym locations. Usually because of lack of cleaning, poor staff attitude and members leaving their weights everywhere. Very happy to say that the Maidstone location doesn’t seem to suffer from these issues. Staff were cleaning and tidying the whole time I was in there today and in an absolute first for a Pure Gym, the dumbbells were all exactly where they were supposed to be. Regional Managers take note, visit Maidstone to see how these gyms are meant to be run. The “Lifters Code” made me laugh too, Recommended

The reason I gave my 4 star review is because of the following:
“It's impossible to go after work, as at this time it attracts a younger audience who crowd around equipment in groups. It can feel quite intimidating. The only option is to go very early before work which isn't sustainable long term.”

This is a recurring thing in your reviews, please at least take into consideration what is said, because it is quite intimidating, especially for women.

It's more like a local high school than an actual gym. Kids as young as 11 FLOOD the gym as soon as schools out and by 4pm they are so high in numbers you have a full blown rush hour and it's hard to use any machines...,
get used to finally getting on a machine and having like 3 people come up and ask you how many sets you have left.. and forget about using popular pieces of equipment like the bench press either.

around 5pm you've got the normal people who have just arrived from work so you get 2 rush hours combined into one till around 6pm when the school rush finally dies, but the 9 to 5'ers cause their own rush hour and pack out the machines till like 10pm

so unless you are able to use the gym after 10pm or before 3pm you probably won't have the greatest of experiences...

Gym members seem to be able to walk up down the vehicles only exit tunnel from the mall rooftop car park, with no regard to the fact that they are putting themselves at risk of being knocked down. There are enough saying there is NO PEDESTRIAN ACCESS .

Is this dangerous practice included in the membership?