Nuffield Health Wandsworth Southside Fitness & Wellbeing Gym

One of the personal trainers (middle aged woman, blonde hair) is a bit of a Karen, and seems to be on a constant power trip. Every other member staff I have spoken with or seen around the gym seems very nice. Good equipment, good sauna/steam room & changing facilities.

Excellent gym, friendly staff.
Spa areas: Great
Showers: new looking and clean
Well equipped gym, lots of glute building machines.
Parking: 2 hours free, Perfect!
Towels: I have not been told to take only one towel, previous reviews are some what misleading, unless it was once a one towel only rule previously and now changed.. usually take 1, for gym floor, then 2 for spa.
My home gym is Bromley, I drive 6 miles to go to this gym instead, nice vibe worth the drive, doesn't feel intimidating. We love it here!!
Well done team 💪🏾👏🏾👏🏾👏🏾

I am currently a member of this gym and used to work for a Virgin Active many years ago when the equipment and design of VA’s looked this way. Stars given for the facilities themselves - quite good despite being an old Virgin Active with the only thing being changed is the name of the sign. The shower and changing facilities are in desperate need of an upgrade. Spa and pool facilities are good but the centre piece in the jacuzzi should be considered to be removed as it’s pointless and a waste of time for those who wish to relax in the bubbles. The reason for only 2 stars being given to this establishment is because of the staff. Mainly reception and PT’s are the reason for this. They’re all rude, ignorant and must believe that this establishment is for their leisure. Every single time I enter or leave the gym not one member of staff has the decency to look up or away from their screen or other members of staff to even say hi or bye in the least. This goes for the managers too, there’s some negative aura in the room when they’re around. There’s only one member of staff that has been noticed by me as being a kind and helpful team player for this place, I believe her name is Nikky and is usually seen on the gym floor. If you want a gym where you don’t want to speak to any staff then this is the one, if however you look for good customer service please stay far away.

Mixed feelings. Changing rooms floor are quite dirty and the feel isn’t great. Staff is fine and kind. Pool’s great.
The type of gym you go in but don’t necessarily want to spend that much time inside.
The atmosphere and vibe are not there or has been gone for a long time!

I usually enjoy my visits here. The exception is on Sunday mornings when the music for the two back to back HIIT classes on the gym floor is always so loud it is uncomfortable, near headache- inducing. Particularly if you are using the free weights area right next to the class zone. It is unnecessary for the music to be that loud. When I asked the male receptionist if it could be turned down a notch or two all I got was an indifferent shrug and "It is Carmelina's class". I know that but it is no answer, other members are also trying to use the gym. Carmelina is too scary to ask to turn her music down a little? And he could at least have feigned interest in my request/taking it seriously. Dismissing me out of hand does not give a good impression.

We thought we were upgrading from thegym in Colliers Wood to a gym with a great spa facility (spa pool, sauna & steam room)…

however what we didn’t realise is that the mens showers are full of these little water flies and worms in the sealant around the edges. Horrible cleanliness.

What we have just learnt is that they, along with all the other Nuffield's are now CLOSING their spa pools because of the energy price hike?! Do Nuffield think we are not suffering with the energy price hike too? Why haven’t they dropped the price of the premium membership or offered ANY alternative?

There are debates going on in the sauna’s everyday now it seems, the general theme is that they could have turned it off for most of the day and kept it on during the evening times at the very least.

Just one way for them to combat is this energy hike is to just TAKE AWAY the spa pool? I don’t know how much longer I can pay for something that wasn’t what I was initially promised that I was getting.

Me and my husband joined the Nuffield southside in March this year and firstly it was great but over the last few months the experience has been nothing but terrible to the point we almost stopped using the facilities whatsoever. During summertime there was a constant issue with no towels, but cleanliness of the pool showers and female changing rooms and showers is the worst. After not going for over two months we decided to go this Sunday, to relax - I came out more stressed than before arriving! There were no loo rolls in the toilets, there were used (!!!) feminine pads left in the showers, used towels were piling around the changing room, SPA pool is closed and separated in a really ugly “roadworks” style fencing (we only signed up with Nuffield as we wanted to use pool and spa pool, we barely use gym but members are still paying premium price!) Parents, after kids swim sessions stay for almost an hour occupying all the chairs (in their full attire) so that people who want some rest after sauna session have now nowhere to sit. Kids running around uncontrollably getting into saunas constantly leaving doors open without any parents or staff reaction. Some kids jumping into the pool (after kids swim session was over) and I witnessed one jumping almost on the back of man swing in the lane. I also felt quite uncomfortable with Parents having their phones out in the pool area and then in female showers section which supposedly was not allowed. I wanted to flag the showers hygiene to the reception but the two staff members were busy chatting to each other one standing with their backs to me clearly ignoring my presence so I gave up. I don’t know if the management has changed since March or what the issue is but if this continues I have no interest in paying premium fees for such an experience any longer and I would recommend everyone to think twice before signing up.

***FURTHER UPDATE Jan 2023: They've agreed that they won't be pursuing any debt collection - Damn it, I was looking forward to a county court day out :( ***

** UPDATE: Despite writing to them with a cancellation notice and copying in customer relations, they had the cheek to send me a letter seeking payment. I then emailed them again… two weeks later, I receive a debt recovery threat.

BRING IT ON NUFFIELD!**

After being a member for 6 years and before that, being a member with Virgin Active for goodness knows how long... The deterioration of standards across Nuffield's estates, including my 3 regular clubs that I use - Merton, Wandsworth SS and Norbury...

Not only have Nuffield, since taking over VA estates:

- Gotten rid of several lifeguards across estates (Yes, I understand that it's compliant with HSE guidelines, however, Virgin had lifeguards - and still do in all clubs they still own, so this is inexcusable!)
- Gotten rid of regular cleaning
- Use female cleaners in male changing rooms at times
- Consistently have little water flies all over the shower facilities
- Raised prices regularly

The final straw that breaks the camels back is the company's decision to CLOSE ALL SPA POOLS FOR AUTUMN AND WINTER!

Ridiculous...